A：No, cBackupper automatically recognizes files that have been modified or added since the last backup, and only backs up files that have changed. This backup strategy can shorten the backup time.
A: We use the file's last modification time, file size and other information to identify whether the file has been modified.
A: Yes, this feature enables you to restore files to a version you have backed up.
A: cBackupper can help you keep as many file versions as you want.
A: No, the storage space of cBackpper is based on the third-party cloud drive you bound. The more free cloud drives you bound, the more storage space you can use.
A: No doubt, cBackupper is safe. It uses three methods to ensure the security of your account and data.
(1). 256-bit encrypted transmission data;
(2): cBackupper's authorization system is based on OAuth, which is a standard authorization framework that enables third-party applications to establish connections to cloud services without requiring a username and password;
(3): Your data and files will not be stored on the cBackupper server. They will remain in the original cloud drive. Only with your own permission can cBackupper access your cloud drive account.
A: Currently, cBackupper supports the following service providers:
Google Drive, OneDrive, Dropbox, FTP/SFTP
Tip: If cBackupper does not support the cloud service you need, feel free to let us know by email and we will try our best to add it to the new version.
A: cBackupper is currently only suitable for cloud-to-cloud file backup and restore. We will support PC local files to cloud backup and restore, and mobile device files to cloud backup and restore in future program upgrade versions. Please keep an eye on the upgrade of our products.
A: No, cBackupper can backup/restore your files no matter how large your files are.
A: cBackupper will determine whether you need to delete the backup data according to your selection. When deleting the cloud drive, cBackupper will remind you whether to delete the backup data. If you do not delete the backup data, binding the cloud drive to cBackupper again will not affect backing up or restoring files from the original task.
A: Don't worry, cBackupper will not delete the original data in your cloud drive. In fact, deleting a cloud from cBackupper is only to cut off the connection between cBackupper and the cloud server.
A: (1). Click the user icon in the upper right corner, and then click "Account"-> "Change Password" in the menu.
(2). Enter the old password and the new password in the "Change Password" popup window, and click the "OK" button.
A: (1). Visit the link: https://cloud.ubackup.com/sign.html, and then click on "Forgot Password".
(2). Enter your email address and verification code, and click on the "Send" button.
(3). Visit the link in the email you received and reset your password.
Tip: If you don't receive the email after a few minutes, please check your spam folder.
A: Please check your spam folder and try sending the verification code again. If you still do not receive the email, please feel free to contact us.
A: Yes, cBackupper supports offline backup and restore files. For regular tasks, once the task has started, you can close the web page and even your computer. For tasks with scheduled backups, they will run on the server on a scheduled basis, without the need to run them manually.
A: The failure may be caused by file access permissions, FTP firewall, FTP settings, etc. Please check if these files can be accessed via FTP client. If you have access to these files, then is not any of the list cases. Please email us the problem you have.
A: Some files may be judged as malicious by OneDrive. cBackupper cannot read these files and cause failure. Try downloading these files from the official OneDrive website. If they can be downloaded, they are not malicious files. In addition, OneDrive does not support files with a "." in the first character of the file name. Check if the file name contains special characters. If the file name contains special characters, change them and try again. If that's not your case, please contact us with task details or progress details.
A: We’re very sorry. For some technical reasons, cBackupper currently does not support backing up document files created in Google. Please pay attention to our upgrade versions. We will resolve this issue in future upgrade versions.
