By Ailsa / Last Updated February 23, 2021

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My Dropbox is Full Problem

“Hi, all. I got the ‘Your dropbox is full’ message. I uninstalled the Dropbox app, checked the hard drive and restarted the computer, but to no avail. I don’t want to upgrade. Now, I cannot sync additional files. Please help.”

Your Dropbox is Full

If you see the Your Dropbox is full message, which means that you have ran out of the storage space of your Dropbox account and the sync will stop as well. Don’t worry, here are the solutions provided in the following words, just take it for reference.

Way 1. Upgrade Dropbox Account

Upgrading Dropbox account is reliable way to get more Dropbox space and solve Dropbox is full problem, but you have to pay for it. When you got the Dropbox is full message, and you will find that Dropbox icon in system tray will become with a red cross like this:

Dropbox is Full Icon

Steps to upgrade your Dropbox account to Dropbox Plus or other plans:

1. Click the dropbox icon with the red cross, and you will find it shows like this:

Your Dropbox is Full Window

2. Press Upgrade hyperlink or button to upgrade Dropbox to release the storage limit.

3. Choose the Dropbox plan to upgrade.

Way 2. Store Files and Folders on External Hard Drive

If there is no files and folders you want to delete, it’s better to store some files and folders to local computer or external hard drive. Then remove these files and folders from Dropbox account. Now, the Your Dropbox is full message will be fixed. You have to keep it safe just in case of data loss and this way is not the best.

Way 3. Delete Files for Dropbox Account

There are different ways to remove files from Dropbox account to free up space if Dropbox is full.

Remove or delete files from dropbox.com:

1. Log in your Dropbox account.

2. Click All Files at the left side, and tick all the files and folders that you want to delete, then press Delete button and confirm Delete.

Delete Files From Dropbox.com

3. (Optional) Go to Deleted Files, tick the files and folders that you prefer to permanently delete, and choose Permanantly Delete. Please note that all the files and folder you permanently deleted cannot be restored.

Permanently Delete

Delete Files from Dropbox App

1. Click Dropbox icon in system tray, select Open Dropbox Folder.

2. At the Dropbox tab, select the files and folders you want to remove from Dropbox and right click, opt Delete.

Delete Files Dropbox App

Remove Files from Dropbox Mobile App

1. Open the Dropbox mobile app.

2. Tap the or (vertical ellipsis or ellipsis) next to the file or folder you’d like to delete.

3. Tap Delete.

However, you might find the Dropbox full even after deleting files, how to deal with “Dropbox is full but I deleted files” situation? Here are some tips:

  • If you deleted files on the Dropbox desktop app, it may take a bit of time to update online.

  • Remove shared folder from your Dropbox account if you have(just like delete files from dropbox.com), because the shared folder will occupy the Dropbox space.

Way 4. Sync Dropbox to Another Cloud via CBackupper

As a matter of fact, there is another free way to fix your Dropbox is full poblem - sync Dropbox to Google Drive, Dropbox, OneDrive, or other clouds via the free cloud backup service - CBackupper. And there is no need to delete files and folders, which make things easier.

Here are the steps of sync Dropbox to Google Drive to fix Dropbox full message:

1. Please create a CBackupper account, and login.

Sign Up

2. Click Added Clouds at the left side, and select Add Cloud button, choose Dropbox and hit Add. And follow the instructions to add Dropbox account. And you could add another cloud.

Add Cloud

3. Select Sync Tasks > New Task.

Create Sync Task

4. Rename the Task Name to differ from others, click Add Source to select Dropbox. And then hit Add Destination to choose Google Drive.

Add Source And Destination

Tip: you could sync Dropbox folder as well.

5. Click Settings at the bottom of right corner, uncheck the Sync the deletions in source directory to destination option at the Other tab, click OK.

Sync Settings

6. Press Start Sync to sync Dropbox to Google Drive.

Sync Dropbox to Google Drive

Now, you could delete all Dropbox files and folders to solve Dropbox is full message. And the deletion will not reflect on Google Drive.

CBackupper provides you desktop app for you to automatically backup computer to cloud, just take it a shot:

Further Reading: Low Disk Space Error Due to Dropbox

Except for your Drobox is full message, and another situation you might meet: Your computer hard drive space is low If you get the following error message:

  • Your startup disk is almost full (on Mac)

  • You are running out of disk space (on Windows)

And it’s emergency to free up space for your hard drive, the last 3 solutions also applicable. Besides, you could use the Selective Sync or Smart Sync to free up space for your computer hard drive.

Free up space with Selective Sync

Selective Sync allows you choose which folders you can store on your local computer from all Dropbox folders. Here are the steps:

Open Dropbox desktop app Preferences. Click Sync tab > Choose folders (Mac) or Selective Sync ... (Windows), then uncheck the folders you want to remove from the hard drive, and then click Update > OK.

Dropbox Selective Sync

Free up space with Smart Sync

Smart sync is a feature of the desktop app to make files online-only, then you could save your hard drive space on your computer.

1. Open File Explorer (Windows) or Finder (Mac).

2. Open the Dropbox folder.

3. Right-click the file or folder you’d like to change to online-only.

4. Hover over Smart Sync.

5. Click Online Only.

Dropbox Smart Sync Online Only

The Epilogue

There are 4 ways to solve Your Dropbox is full message and help you enjoy the Dropbox storage space. And you will get the solutions to fix low disk space while using Dropbox. Follow the instructions to fix and enjoy your life.