By Kelsey / Last Updated June 8, 2020

My Verizon Cloud Backup Failed!

“My Verizon Cloud backup keeps saying the last backup failed and when I restart it, it won't proceed any further. I have tried closing the app, powering off, closing everything and I still get the same message. Do you know how to solve this issue? Thanks for your reply in advance!”

Before solving this problem, let me first mention what is Verizon Cloud. Verizon Cloud is an online cloud storage application developed by Verizon Wireless. Verizon Cloud provides secure online storage that can back up and sync important contacts, photos, videos, music, documents, call records, and text messages. It can facilitate you to access and manage all content on any device.

Verizon Cloud

However, many users have suggested that they will encounter the following problems during operation and affect their experience:

  • Get Verizon Cloud “contacts backup failed” message.

  • Verizon Cloud keeps saying “last backup failed”.

  • Verizon Cloud doesn’t backup automatically.

  • The application jumps out during the backup process.

Why Does My Verizon Cloud Backup Keep Failing?

Verizon Cloud cannot be backed up properly for various reasons. The most common causes of problems are as follows:

  • The version of the Verizon Cloud program used is too old.

  • Verizon Cloud Backup space is not enough.

  • The network connection failed.

  • Space saver cause backup failure.

  • Temporary technical problems caused by user network problems or Verizon Cloud errors.

How to Fix the “Verizon Cloud Backup Failed” Issue?

After knowing why does my Verizon Cloud backup keeps failing, go through this section to learn how to troubleshoot backup to Verizon Cloud failed. Connect your device to a power source and ensure that the connected network is in good condition before beginning the steps below.

Method 1. Clear application data and cache

  • On an iPhone/iPad, go to Settings > General > iPhone Storage > Verizon Cloud and choose Delete App.

  • On an Android device, go to Settings > Applications > Application Manager > Verizon Cloud > Clear Cache/Data .

Android Clear Data Clear Cache

Method 2. Uninstall and reinstall the latest version of app

Verizon Cloud backup failed may because the application is outdated. Application providers often release updates to improve old features, implement new features, or fix software bugs that many users are experiencing. All you need to do is:

Log out of your Verizon Cloud account and uninstall the program, then navigate to the app store on your device and download the latest version of Verizon Cloud. Log in to your account and try to restart the backup task.

Method 3. Restart Verizon Cloud

When a Verizon Cloud error occurs on your device, you can try the following to restart it.

  • Restart the device.

  • Disconnect from the network and reconnect after a while.

  • Log out of your account in the app, then go to Verizon Cloud to re-add your account.

Method 4. Contact with Verizon customer support

If you still cannot execute backup tasks properly after trying the above methods, the problem is likely to be in your account. Try to contacts a customer support representative and explain the situation to them, they will help you solve the problem.

Go to verizon.com/business/support/contact-us/, you can communicate with them through online chat and telephone contact.

Contact Verizon Support

What If There Is Not Enough Space In Verizon Cloud?

Insufficient storage space in Verizon Cloud can also cause the backup process to not proceed properly, so what should you do when your Verizon Cloud runs out of space?

Tip 1. Subscribe to an extension plan

Verizon Cloud storage for contacts only is free, and after a free one month trial, 1 TB of storage costs $9.99 per month, and 500 GB of storage costs $5 per month.

Of course, if you do not want to spend money to solve the lack of storage space, the following also provides you with some free solutions.

Tip 2. Clear Verizon Cloud data and cache

That’s right, cleaning up the application’s data and cache can not only fix some operational problems of Verizon Cloud but also clean up unnecessary data to free up more backup space. Click Method 1 to learn specific steps.

Tip 3. Delete files in trash can

Step 1. In a web browser on your computer, navigate to My Verizon and log in.

Step 2. Move your mouse over your account and click Verizon Cloud.

Click Verizon Cloud

Step 3. Click Settings on the menu bar.

Click Settings

Step 4. Find Trash and click on it.

Click Trash

Step 5. Select the files you want to delete and click the checkbox in front of them. Click the trash can icon in the upper right corner to confirm the deletion.

Click Files To Delete

Tip 4. Back up your data to other cloud storage

In addition to Verizon Cloud, there are many easy-to-use cloud storage services on the market, and most service accounts have free storage space.

  • For Apple users, you can use iCloud to back up important files. Signing up for an account gives you 5GB of free storage.

  • For Android users, Google Drive is a very good choice, and each account provides 15 GB of storage space for free.

Note: You can register multiple Google Drive accounts to back up your files. If you find it difficult to manage and access files from different accounts, I recommend you to use the professional cloud backup service - cBackupper.

You can use it to merge Google Drive accounts (and other cloud drives such as OneDrive and Dropbox), and combine the free space of these cloud drive accounts into a larger backup space. You only need to log in once to access all your files in cBackupper, which is convenient for your management.

Conclusion

According to the methods mentioned in this article and the cause of the "Verizon Cloud backup failed" issue, repairing Verizon Cloud keep failing is not a tricky thing. Quickly follow the steps above to solve your problem. If your storage space is insufficient, please solve the problem according to the mentioned tips in time to ensure the normal operation of the backup.