By Kelsey / Last Updated September 7, 2020


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Google Drive Files Not Showing up

“On Android, not all of my files are showing up in Drive. They exist on my PC/Laptop/online, but when I go to Google Drive webpage only some of them show up on Android.”

“When I upload files from my phone to Google Drive, I can see that the files have uploaded. But when I go on my PC they don’t appear. Please help.”

Why My Files Are Not Uploading in Google Drive?

Whether it is a computer user or a mobile phone user, in the process of using Google Drive, they have encountered that the uploaded files not showing in Google Drive.

In fact, this is not the Google Drive files missing, it may be that you relocated the files to other folders by mistake. Or Google Drive application, Chrome browser is not updated, too much cache accumulation in the application or browser may also cause this to happen.

Therefore, this article will help you solve Google Drive not showing all files and provide a perfect solution for this problem. In this guide, you will find a method that suits your situation.

Fix Uploaded Files Not Showing in Google Drive

This section will introduce 5 effective methods to solve the Google Drive problem. Please be patient and there is always a way to solve your problem.

Method 1. Update Application

In addition to enjoying more functions when updating the software, providers will also fix the bugs of the previous version to maintain its security and stability. If the program you are running on your phone or computer is an old version, you can update it as follows.

Update Google Drive on phone:

Step 1. Open the Google Play Store and click the menu icon in the upper left corner.

Step 2. Go to Settings, and click My Apps and Games.

Step 3. If there is an update for Google Drive available, tap Update to download and install.

Update Google Backup and Sync on PC:

Step 1. On your computer, go to the Google Backup and Sync download page.

Step 2. Download the latest version for Backup and Sync.

Step 3. During the installation process, if you are asked to replace the current version, click Yes.

Method 2. Update the browser

There may be some errors entering some sites from an older version of the browser, and you should update the browser you are using. Here's how to update Chrome manually.

Step 1. Click the more icon in the upper right corner of Chrome, click Help and About Google Chrome.

About Google Chrome

Step 2. Then the browser will automatically start to check whether the version you are running needs to be updated. If needed, it will start downloading the new version.

Checking For Updates

Step 3. After the new version is downloaded and installed, you need to click Relaunch to restart Chrome.


Method 3. Try incognito mode

Using incognito mode can sometimes solve some Google Drive web-side problems, you can try this method.

Step 1. To open a new incognito window on your computer, you can open the browser and press Ctrl + Shift + N.

New Incognito Window

Step 2. Sign in to your Google account and go to Drive. There is a 90% chance that all unshown files will be automatically displayed in incognito mode.

Method 4. Run Google app as administrator

If you use Google Backup and Sync, it may also be due to a lack of user account admin rights that data is not displayed.

Step 1. Right-click the desktop shortcut of Google Backup and Sync, and select Properties.

Step 2. Go to the Compatibility tab and click Run as administrator.

Run as administrator

Step 3. Then try to visit again and confirm whether the Google Drive files not showing up on PC problem is solved.

Method 5. Submit a request to Google Drive Support

If you are the owner of the files that cannot be found in Google Drive or meet Google Drive shared files not showing up, you can also ask the Google Drive support team for help.

Step 1. Enter the Google Help page, scroll the mouse, and click Contact us at the bottom of the page.

Google Support Contact Us

Step2. Select any of the three options - Request callback, Request chat, or Email support. A Google support executive will get in touch with you to fix the issue.

Contact Methods

Backup Google Drive Files in Advance

To avoid real data loss when the Google Drive error occurs again, you'd better back up your important files on Google Drive in advance, using a cloud backup tool such as CBackupper.

CBackupper can help users back up files on one cloud drive to other cloud drives. It supports Google Drive, Dropbox, OneDrive, etc. Cloud backup your Google Drive, even if you cannot access Google Drive or lose the files in it, you can also retrieve it on other clouds.

Step 1. Go to CBackupper and sign up for an account, then sign in.

Sign Up

Step 2. Add and authorize your cloud drive account by clicking Add Clouds under the Clouds tab.

Add Google Drive

✎Note: CBackupper doesn’t obtain the data in your cloud disk. It only serves as a channel to connect to your cloud drive and transfer data. All backups are stored in your trusted cloud storage service, and only you have the right to access them.

Step 3. Click Create Task under the Tasks tab to create a backup task.

Create Task

Step 4. Name your backup task, click Add Source to add Google Drive as the backup source. Similarly, click Add Destination to add another cloud disk as the backup destination.

Add Source Destination

Step 5. Then, click Start Backup in the lower right corner to perform the task. (You can also click Settings and Schedule to customize the backup task.)

Transfer Google Drive to OneDrive


This is all the reason why uploaded files not showing in Google Drive, and the effective solutions are also listed in the text. But Google Drive sometimes has complex problems that may take a lot of time to solve and lose data. Please don't forget to use the free CBackupper to back up your cloud storage in advance, it can help you quickly and easily access your cloud drives.