By Kelsey / Last Updated December 29, 2020


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OneDrive stuck forever on processing changes

“My OneDrive on Mac and Windows PC that often get stuck on processing changes, it often happens when you try to change locations of the main folder. I also cannot find any files in my OneDrive system that are not check-marked green as synced. After restarting my computer, OneDrive indicates that 15 files are not up to date and then it soon reverts to ‘Processing 10 changes’. How can I fix the OneDrive stuck on ‘Processing changes’?”

OneDrive Stuck On Processing Changes

Why OneDrive stuck on processing changes?

There seem to be many reports that OneDrive is stuck in the "Processing changes" state. This is a very common problem. When your OneDrive or OneDrive for Business stuck on “processing changes”, it may be caused by the following reasons.

  • You have opened an online file, and are using the Files On-Demand.

  • You are syncing many files.

  • You are trying to sync very large files, such as videos or Outlook PST or OST offline files.

  • Unknown/hidden files cause errors, some temporary files or hidden files may prevent synchronization.

  • OneDrive storage space is insufficient.

How to fix the OneDrive is processing changes issue?

This chapter summarizes several of the most effective ways to deal with this problem. You can follow the specific steps to try to fix it so that OneDrive can resume normal synchronization.

Method 1. Change the location of the OneDrive folder

Step 1. Right-click the OneDrive icon in the notification area or taskbar and select Settings.

Step 2. Click on Unlink OneDrive under the Account tab.

Unlink OneDrive

Step 3. Then follow the setup process to choose a new drive or location, and wait for the files to download to the new location.

Method 2. Confirm that OneDrive is connected to Windows

After you sign in with your OneDrive account on your computer, it should automatically connect to your copy of Windows 10. However, the process may be interrupted for some reason and cause the OneDrive “Processing changes” stuck. If this happens, you must manually connect the two accounts.

Step 1. Press the “Win+I” key to open the Settings window, click Accounts > Email & accounts, and then select Add an account in the right panel.

Add an account

Step 2. Enter your login credentials to add your OneDrive account.

Step 3. Re-initiate the syncing process to check if the problem is resolved.

Method 3. Check the file size

OneDrive also has its limitations. When your OneDrive cannot complete the synchronization, the file may be too large. You cannot sync files larger than 10GB through OneDrive. You need to check whether the large files to be synced exceed 10GB. If it is larger than 10GB, you must use WinRar or other compression services to compress it before uploading.

Method 4. Check if you have enough space

To ensure that files can be synchronized to OneDrive normally, you need to confirm that there is enough disk space on your computer. Because when you want to access files stored in the OneDrive cloud through the client, these files also need to be stored on the local hard drive. If the sync process is deadlocked, you need to check if there is enough free space on the disk to store all the OneDrive files.

Method 5. Reconnect your OneDrive account

Step1. Right-click the OneDrive icon in the notification area or taskbar to go to Settings.

Step 2. Head over to the Account tab, and click Unlink this PC to disconnect your OneDrive account from your Windows PC.

OneDrive Unlink this PC

Step 3. Then restart your computer, and go to OneDrive to enter account information to reconnect your OneDrive account.

Method 6. Erase the special files

On the forum, some users stated that they tried to erase the 000A0000-A000-A000-0A0A-00000A0A000A OneDrive file and successfully solved this problem. You can also find it in the OneDrive folder and delete it to solve OneDrive stuck on “Processing changes”.

Method 7. Reset OneDrive

Resetting Microsoft OneDrive can solve all kinds of problems during synchronization sometimes. If the above methods do not solve the problem, try to reset all settings of OneDrive.

Note: Resetting OneDrive will disconnect all your existing sync connections, and resetting OneDrive on your computer will not lose any file or data.

Step 1. Press the "Win+R" key to open the running window.

Step 2. Paste %localappdata%\Microsoft\OneDrive\onedrive.exe /reset into the dialog box and click OK.

Reset OneDrive

If it says "Windows connot find", please copy and paste C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset, and then click OK.

Step 3. Click the Windows icon on the desktop, type OneDrive in the search box, and then click the OneDrive desktop application to restart OneDrive manually.

Step 4. Open your OneDrive and see if it is syncing again.

Bonus tip: switch to other cloud drives

Many factors cause OneDrive “Processing changes” stuck. When you don't know the cause of the error, the above methods may not successfully solve the problem. Besides, as a storage service supporting the system, OneDrive is more error-prone than most other services, such as "OneDrive isn't connected", "OneDrive not syncing", etc. It may take you a lot of time to deal with these issues.

If you cannot resolve this error smoothly and want to avoid encountering other errors, you can abandon OneDrive and switch to a more stable cloud storage. If you have some important data in OneDrive, you can use a professional cloud backup service, such as CBackupper, to help you easily transfer files from OneDrive to other cloud drives (Google Drive, Dropbox, etc.).

CBackupper Main Page

Step 1. Navigate to CBackupper, get started to create an account, and sign in.

Sign Up

Step 2. Add and authorize your OneDrive account under the Clouds tab. Choose the OneDrive icon and click OK. Then follow the instructions to go to the OneDrive website to grant access to CBackupper. Add another cloud drive account in the same way.

Add OneDrive

Step 3. After adding, you can manage and backup files on OneDrive via CBackupper according to your needs. You can click the Tasks tab at the top of the page and click the Create Task button.

Create Task

Step 4. Name your backup task, click the Add Source button to add OneDrive as the backup source. Similarly, click Add Destination and choose a backup destination.

Add Source Destination

Step 5. Finally, click Start Backup.

Migrate Onedrive To Google Drive

In the end

What should you do when you encounter “OneDrive stuck on processing changes” when syncing files? This article hints you to the cause of the problem and provides several effective and useful solutions to solve the problem. But if you still cannot solve the problem, we suggest you switch to a more stable cloud storage service and use CBackupper to back up your OneDrive data.