OneDrive only syncing folders not files!
“I am using OneDrive on Windows 10. Today, I find that OneDrive backs up all my folders in my
Documents folder but they are all empty - it doesn't back up any files in these folders.
The Documents folder I want to back up on OneDrive has many subfolders, each with files in.
Does anybody know why OneDrive is syncing only folders but not files even though sync
folders and files were checked? Please give me some suggestions! Thanks.”
Why OneDrive only syncing folders not files?
Obviously, “OneDrive only syncing folders not files” is a sync issue of OneDrive app and many
OneDrive users have encountered this issue while using OneDrive app to sync local files or
folders. Actually, the issue that OneDrive is syncing folders but not files can be caused by
different reasons. You can read on to learn some effective methods below to solve this
Common and effective fixes to OneDrive sync issue
There are some common fixes to OneDrive sync issues, you can try them one by one until your
OneDrive not syncing files only folders issue is solved.
Fix 1. Check the file path
Generally, the entire path, including the file name, must contain fewer than 255 characters.
If it exceeds, it might create OneDrive not syncing file issue. Check your file path and try
to omit unnecessary sub-folders and try to bring the target locations as close as possible
to the root directory.
Fix 2. Check the permissions to the file or folder
Try to open the file or folder and make sure that you have permission to save a copy of it.
If you're having problems seeing a file on a network, contact your network
Fix 3. Compress files and folders
You can’t upload a single file of more than 10 GB at a time even if you have got a premium
plan on OneDrive. If there is a high-definition video or any other file that is exceeding
this storage limit, you’d better compress it before uploading. You can use Windows native
feature or WinZip to easily compress your file in order to fix OneDrive sync problems.
Fix 4. Check local and cloud storage space
If the cloud storage is short of space, the files also won’t sync. Please make sure both your
PC and OneDrive has enough space. Or you can upgrade your account or delete files that you
don't need to make room to resolve the syncing problem.
1. Go to OneDrive website and log in to your account.
2. From the “Storage” option, you can see the amount of free space you have
on OneDrive. If you don’t have enough space, then try to empty it in order to fix OneDrive
Meanwhile, you also need to check the local storage space. Right-click the drive you need to
check and choose the option of “Properties”. Visit the
“General” tab and click on “Disk cleanup” to manage your
Fix 5. Reset OneDrive manually
If OneDrive sync seems to be stuck for a long time and nothing else is working, you can try a
reset first. Be aware that resetting OneDrive re-syncs all your OneDrive files, which could
take some time depending on how many files you’re syncing.
1. Press the “Windows key” + “R”.
2. In the Run window, input: %localappdata%\Microsoft\OneDrive\onedrive.exe
/reset and hit “Enter”.
3. Make sure the OneDrive icon in the notification area of the taskbar disappears and then
re-appears after a minute or two.
Fix 6. Uninstall and reinstall OneDrive
In most cases, uninstalling and reinstalling OneDrive can solve the OneDrive sync issue
effectively. You can uninstall and reinstall your OneDrive to see if the issue can be
1. Click the Start button, type “Programs” in the search box, and then
select “Add” or “Remove programs” in the list of results.
2. Under “Apps & features”, find and select Microsoft OneDrive, and then
select Uninstall. If you're prompted for an administrator password or confirmation, type
the password or provide confirmation.
3. Download OneDrive from OneDrive official
website. Then, follow the onscreen instructions to install OneDrive on your computer and run
Fix 7. Update your Windows
It’s important to keep your programs updated to the latest versions. If you are running
OneDrive on an older version of Windows, then chances are that you might face plenty of
setbacks while using OneDrive. You can do so manually if you don’t have your updates set to
1. Type “Update Settings” into the search bar.
2. Click on “Windows Update settings”. It will show the status whether
updated or not.
Fix 8. Use the OneDrive troubleshooter
If the above methods do not help, you can try running the OneDrive troubleshooter and see
if it helps you.
Fix 9. Switch to another storage solution
According to the feedback of OneDrive users, OneDrive sync app is easy to go down and you may
facing problems including “OneDrive not syncing”,
“OneDrive has a problem connecting to OneDrive” and so on. If you don’t want to spend time
on OneDrive problems, you can move to another storage solution like Google Drive or Dropbox
If there are a large number of files on OneDrive you need, you can use a free and
professional cloud backup service like CBackupper to migrate
OneDrive data to new cloud storage easily and quickly. CBackupper supports OneDrive, Google
Drive, Dropbox, etc. You can add these clouds to CBackupper and backup files between
cloud storage freely.
Let’s see how to backup OneDrive data to other cloud storage with CBackupper:
1. Go to the official site of CBackupper, click "Sign
Up" to get your own CBackupper account and sign in.
2. Add and authorize your account of cloud storage under the “Clouds” tab.
Choose cloud storage icon and click “OK”.
3. Click on “Tasks” tab at the top of the page, then, click “Create
Task” button to do OneDrive data migration.
4. Then, name your backup task, click “Add Source” button to add OneDrive as
the backup source. You can also select certain files on OneDrive as the backup source.
Choose another cloud storage (e.g. Google Drive) as backup destination and click “Start
The 9 effective fixes to “OneDrive only syncing folders not files” issue has been listed in
the article above. You can try the fixes one by one until your problems get solved. If you
are tired of handling these OneDrive sync problems, you can turn to other cloud storage
easily under the help of CBackupper.