By Kelsey / Last Updated July 17, 2020

OneDrive isn't Connected!

“Recently I have noticed an odd behavior pattern with the OneDrive desktop client, specifically when a user logs into a local profile for the first time. The OneDrive icon will be grey (of course) and unsynced, but when the user clicks the task tray icon to sign in they just get "OneDrive isn't Connected", and no prompt to sign in. Is there any solution to fix this problem?”

Onedrive isn't connected

Why OneDrive isn’t Sign in?

OneDrive is a cloud storage service owned by Microsoft. It can safely store all your important files and access them from anywhere. OneDrive is an excellent cloud service, but due to its cloud-based character, it sometimes has errors. OneDrive isn’t connected when signing in is a problem that many users encounter when using OneDrive. Usually, the following reasons may cause it to happen:

  • Operating system error update.

  • Not connected to a good network.

  • The version of the program you are running is too old.

  • An error occurred in the connection between Microsoft and the operating system.

How to Fix the “OneDrive isn’t Connected” issue?

There are various reasons for OneDrive isn't sign in. The following methods are all effective measures to solve this problem.

Method 1. Check the internet connection

If OneDrive stuck on sign in, this situation is most likely caused by an incorrect or unstable network connection. First, you need to confirm your Internet connection using the following two methods.

  • Check if your power supply is connected properly. If it is a wireless connection, make sure that the router is up and running. You can also reconnect to the network by restarting the router.

  • Start the browser and open a few webpages at will. If the browser can successfully load these pages at normal speed, it means that your network connection is normal.

  • If there is a problem with the network, you can go to Settings > Network & Internet, click Network troubleshooter to diagnose and fix the problem.

Network troubleshooter

Method 2. Restart OneDrive client

The problem may be caused by an error in the current boot process. Try to restart OneDrive running normally.

Step 1. Click the OneDrive button in the lower right corner of the desktop, click the More option, and then choose Close OneDrive.

close OneDrive

Step 2. Click the desktop Start button. Search OneDrive, and then select the top result to restart the client.

Method 3. Update OneDrive manually

Although the OneDrive app can be updated automatically, some users will turn off automatic updates. Outdated clients can cause many problems. This requires you to manually update the OneDrive app.

Step 1. Go to the OneDrive website, click Download, and install the latest client to the computer.

Step 2. Click Start on the computer. Search OneDrive, click on the topmost result to start it.

Method 4. Disable security features

In rare cases, antivirus and firewalls may also prevent OneDrive from functioning properly. If you suspect this is the case, temporarily disable these security features to confirm.

Disable antivirus software

Step 1. Navigate to Windows Security, click Virus & threat protection on the left, then find Manage settings at the bottom and click.

Virus & threat protection Manage settings

Step 2. Turn off the switch under Real-time Protection.

disable Windows defender antivirus

Disable firewall

Step 1. Navigate to Windows Security, click Firewall & network protection on the left, then click Private network to continue.

Private network

Step 2. Turn off the switch under Windows Defender Firewall.

disable Windows defender firewall

Method 5. Disable proxy settings

OneDrive does not support proxy authentication, which may also be the reason for OneDrive isn’t connected on Windows 10. You can temporarily disable this feature to see if it resolves the issue.

Step 1. Go to Settings > Network & Internet > Proxy.

Step 2. Under Automatically proxy setup,

  • Automatically detect settings: turn on,

  • Use setup script: turn off.

Under Manual proxy setup,

  • Use a proxy server switch: turn off.

disable Proxy Settings

Method 6. Reset OneDrive application

You can try to reset OneDrive, this method can effectively fix multiple OneDrive errors.

Step 1. Click the Start button, search for Command prompt, right-click it, and select Run as administrator.

Step 2. Then enter %localappdata%\Microsoft\OneDrive\onedrive.exe /reset, and then press Enter.

Reset OneDrive type command

Step 3. Then restart OneDrive and try to connect to your account.

Change to Other Storage Solutions Instead of OneDrive

Many users find that using the OneDrive desktop client often encounters problems, like the "OneDrive backup tab missing" issue, "OneDrive not syncing" issue, etc. are some common problems. If you are tired of spending time handling OneDrive errors, you can try switching to another storage solution. Google Drive and Dropbox, which are also cloud storage services, are good choices.

When replacing a cloud disk, you can use cBackupper to directly back up the data in OneDrive to the new cloud disk account. It can also combine cloud storage on the accounts into a larger backup space for you.

The following steps will use an OneDrive account and a Google Drive account as examples to show how to use cBackupper for cloud to cloud backup.

Step 1. Register an account on the homepage of cBackupper and sign in.

Sign Up

Step 2. Click Add Clouds as shown, choose OneDrive and Google Drive to add separately, and click OK to confirm.

Add OneDrive

Step 3. To create a cloud to cloud backup task, you need to click Create Task under the Tasks tab.

Create Task

Step 4. Then click Add Source, select OneDrive as the transfer source, then click Add destination, select Google Drive as the backup destination, and click Start Backup to start the task.

Migrate OneDrive to Google Drive


Under normal circumstances, the "OneDrive isn't connected" issue can be repaired according to several methods mentioned in the article. If you are tired of constantly spending time-solving various problems of OneDrive, you can replace it with other cloud storage services. And you can use cBackupper to backup OneDrive data to other cloud drives.