I lost photos on Google Photos!
“About a week ago, I went to my albums and found that my Google Photos lost photos all. I
checked through the phone app so I thought I should check Google Photos on my computer. They
were missing on the computer as well. I figured maybe Google Photos was glitching out and
decided to wait a few days to see if anything changes. It’s been more than a week and the
albums still don’t show up. Does anyone know how to get my albums back?”
Since the advent of Google Photos and
its unlimited high-quality cloud storage, Google has provided a convenient photo backup
method of your Google Drive. But like this user, inevitably, we sometimes encounter
situations where we lost photos from Google Photos.
Google Photos missing albums, why it occurs?
Possible Causes of Photo
Missing on Google Photos
Google Photos lost albums or photos is a common case, and this case can be caused by
different reasons. There are some possible reasons:
You have multiple Google accounts, but you are not logged in to the correct account
containing the photos you need.
You may accidentally delete it but unaware of it.
You tapped "Free up space" on Google Photos, the photo or video may have
been deleted from your device.
You may hide the photo from the Photo view but forget it.
Temporary technical problems caused either by use-side network issues or bugs from
You may sync your device with Google Photos, so if you enter the device and delete
the photo, the photo will also be deleted in the cloud.
If you also cause that Google Photos lose photos due to deletion or other reasons, read on
this post further to know how to recover photos on Google Photos even permanently deleted
How to Recover Lost Photos
on Google Photos (6 Methods)?
When using Google Photos, the problem of "Google Photos lost all my photos" is very
common, if you also encounter the situation of the brother will be a headache. Don't
worry, please read on. Some feasible methods may help you get rid of this problem.
Method 1. Check your account
Some photos may look like they disappeared because you’re in a different account. What you
need to do is to confirm whether the currently logged in account is the account to which you
backed up the photos, if not, please log out, and then log in with the correct account.
Method 2. Check archive
If you tapped “Free up space” on Google Photos, the photo or video may have been deleted from
your device. But you can find them in the Google Photos app.
1. On your computer, open photos.google.com.
2. Click Menu and then click Archive.
3. Select a photo. To select multiple photos, point to each photo, and click Select.
4. Click More (three-dot icon) and then click Unarchive.
Method 3. Trash at Google Photos
If you accidentally delete photos, it may still be in the Trash. You may still be able to get
1. On your computer, go to photos.google.com, click
Menu, and then click Trash.
2. Place your cursor over the photo you want to restore, then click Select.
3. At the top right, click Restore. That photo will be restored to your
Google Photos library and added back into any albums it was in.
It may have been deleted permanently. If the photo has been in the Trash for more than 60
days, the photo may be gone.
Method 4. Try incognito mode
Incognito mode is only a partial fix for the problem that missing photos on Google Photos,
but you can try this method.
1. Open a New incognito window in the browser.
2. Login to your Google account, go to photos.google.com,
your lost photos may be automatically displayed in incognito mode.
3. Open the photo or album you want and close it. Then, return to the standard browser window
and close all tabs.
4. Enter Google Photos again and your files will be displayed immediately.
Method 5. Disable extensions/add-ons/plug-ins
Disable or uninstall an add-on completely if the source or website you downloaded it from is
not trusted or reputable. Some add-ons from untrusted third-parties may pose security
threats, and could potentially harm your computer if you keep them installed in your
browser. This may also be the cause that lost photos in Google Photos.
1. Click the Chrome menu button (the three-dot icon).
2. Then click More Tools.
3. Click Extensions in the submenu displayed on the left.
4. Click the toggle switch of the extension you want to disable to turn it
off. Or click the Remove at the bottom of the extension to uninstall it
5. If you have too many add-ons, reset Chrome to disable all add-ons.
Click the Chrome menu button, then click Settings and choose
Advanced at the bottom of the menu. Scroll down and click Reset
settings to their original defaults.
Method 6. Contact with Google support team
If none of the above methods solve the problem, try to contact the Google support team and
seek their help to learn solutions for recovering missing photos on Google Photos.
1. Go to the support.google.com/drive/
2. Mouse scroll and click Contact us at the bottom of the page.
3. Select any of the three options – Request call-back, Request
chat, or Email support. A Google support executive will get in
touch with you to fix the issue.
How to Recover Photos from
You may want to find your photos missing on your Google account for some reason. Usually, the
process of recovering deleted Google account photos depends on two factors:
1. Having a backup of your files
2. Not having a backup of your files
Let's look at how to recover photos on Google Photos under these two factors.
Bonus Tip: Backup Photos in
Advance to Prevent Loss
Google Photos is a convenient service for us to manage and access our photos, but when you
urgently need some important photos in work or study, Google Photos lost photos will become
a very troublesome issue. Even if Google Photos not syncing and Google Photos backup stuck, etc,
these common problems will also bring you a lot of trouble.
To prevent the loss of photos, it is best to use cloud backup tools such as CBackupper to back up important photos and files on Google
Drive or any other cloud storage in advance.
CBackupper is a professional online cloud service, which can help to quickly transfer the
data in the cloud disk to another cloud disk without using the computer as a transmission
intermediary, so it will not occupy the computer's memory and network resources. Even if
you lose your photos in Google Drive, you have a backup version on other clouds.
☛Schedule: If you want to
transfer files regularly, you could enable "Schedule" so CBackupper can run your
task as scheduled.
☛File Filter: The folder may
contain some files that do not need to be backed up (such as system files, cache files,
etc.), you can set the file type specified by the backup. By setting filter type or
retention type, save backup time and space.
As soon as your task starts, you can close the page or even shut down your computer,
CBackupper can run your task in the background.
This is all the reason why Google Photos lost photos appeared. The solution is also
introduced to you, these steps will help you solve this problem, you can try these methods.
But the reasons for the loss of Google Photos are sometimes complicated, even for some
unknown reasons. It becomes very difficult to fix this problem. So please don't forget
to use the free CBackupper to back up your cloud storage in advance, it can help you quickly
and easily solve your cloud storage errors.