By Kelsey / Last Updated September 7, 2020


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Google Photos Keeps Crashing, Help!

“I am suffering from terrible crashes of the Google Photos app. It just crashes whenever I open the app. Can anyone tell me if there is any way to fix this problem?”

Recently, many users discovered that “Google Photos keeps crashing” issue always prevents them from using this program normally. Don't be too nervous, this article will solve this problem for you.

Why Dose Keep Crashing on Google Photos?

Google Photos is a photo sharing and storage service launched by Google. The platform aims to provide users with free and unlimited storage space for photos (less than 16 megapixels) and videos (up to 1080p resolution). And it can identify the attributes of photos and videos and organize them in a logical way. Therefore, this service popular with users.

Google Photos Main Page

Although Google Photos has done a great job in many ways, it may not work properly. For example, when you open the program as usual, you find that Google Photos keeps stopping. In fact, Google Photos app keeps crashing is a relatively common problem. There are many reasons for it to happen:

  • An unreliable network connection.

  • Google Photos is in an error state.

  • The version of the application you are running is too old.

  • Too much cache and data cause the background to freeze.

  • Influenced by an extension (ad blocker).

  • The temporary technical problem may be caused by the user's network problem or an error in Google Photos.

5 Ways to Fix Crashing on Google Photos

If Google Photos crashes during use, it will cause great inconvenience. Please continue reading, the following content will provide some effective solutions and simple steps to repair the crashed Google Photos on the device.

Method 1. Restart your phone or PC

Turn off the phone or computer in the normal steps, and then turn it back on, or you can force a restart. You can turn off your phone or computer by pressing or holding the power button to turn off the power, and then turn it back on again, and then try to launch Google Photos again.

Method 2. Update the application

Versions of applications are often updated because they can fix errors in the application. If you do not update your application in time, it is likely to cause various problems.

1. Open Google Play on your phone.

2. Select Menu on the left side of the page

3. Click on My apps & games.

4. On this page, you can see if any programs need to be updated, swipe the screen to find Google Photos, and select Update.

Method 3. Update the browser

If you use a browser to open Google Photos on your computer and Google Photos crashes, and your browser is still an old version, try to update the browser to the latest version. Outdated web browsers may have serious security issues, and failure to update in time will often lead to some errors.

Here are the steps to update Chrome manually:

1. Click the menu bar located in the upper right corner of the browser, click Help> About Google Chrome.

About Google Chrome

2. At this time, the browser will automatically start to check whether your Chrome has a newer version. If there is a newer version, the browser will automatically start downloading.

Checking For Updates

3. After Chrome automatically downloads and installs the updated latest version, you need to click Relaunch and Chrome will restart.


Method 4. Disable backup

A long-term automatic backup may put a burden on Google Photos, disable backup for a period of time, and then restart it afterward may fix the problem.

1. Open Google Photos, click the menu icon at the top, and tap Settings.

Google Photos Settings

2. Select Backup & sync, there is a switch next to Backup & sync on the next page, turn it off.

Turn Backup and Sync Off

Method 5. Clear data and cache

Clearing the data and cache on the mobile device will not cause your stored photos to be deleted. Performing this operation can effectively resolve some Google Photos errors.

  • On Android devices, go to Settings > Apps > Photos > Storage > CLEAR DATA and CLEAR CACHE.

Google Photos Clear Cache Data

  • On iOS, go to Settings > General > iPhone Storage > Google Photos, and tap on Delete App. Then navigate to the App Store and install the Google Photos application again.

Delete Cache Iphone

Bonus Tip: Backup Photos in Advance with CBackupper

When Google Photos or Google Drive crashes or other problems occur, not only may the data stored therein be lost, but you also need to spend a lot of time to solve it, thereby reducing your work or learning efficiency. If there is any way to protect the data in the cloud storage service, then it is a powerful preventive measure against a series of problems such as cloud drive crashes.

You can use the professional cloud backup tool - CBackupper to back up the data in Google Drive in advance. It not only adds a layer of protection to the data in the cloud storage service but also allows you to restore data quickly when your Google Drive or Google Photos crashes.

Add cloud storage accounts on CBackupper:

Sign Up

  • Navigate to Clouds, click Add Clouds at the bottom of My Clouds, select Google Drive, and click OK. (You can add any number of cloud drive accounts such as Google Drive, Dropbox, OneDrive, etc. in the same way.)

Add Google Drive

Note: Then you can modify display name and allocate space for backup, tick the checkbox before Note and click OK to add this drive.

Allocated Space Google Drive

Backup Google Drive with CBackupper:

  • Click Tasks and Create Task subsequently.

Create Task

  • Click Add Source and Add Destination to select your Google Drive account and any other cloud driver account.

Add Source Destination

  • Click Start Backup to perform your cloud backup task.

Restore data from CBackupper:

  • Navigate to Tasks, select the backup files you want to restore, then click the three-dot icon at the right side, and click Restore.


Final Words

That’s all for how to fix Google Photos keeps crashing, and why does Google Photos keep crashing are also listed in the article. In addition, if you are worried about other problems with Google Photos, like the “Google Photos lost photos” issue, you can use the cloud backup service CBackupper to back up your Google files in advance.