By Kelsey / Last Updated September 7, 2020


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User Case

“I created a new photo album yesterday and backed up a bunch of photos from my phone's camera. But after it finished, it said: ‘Getting ready to back up 5 items’ and has been stuck like that since yesterday. I tried turning off ‘Backup and Sync’ and turning it back on but that didn't solve the issue. Can you help me how to do?”

Getting Ready To Back Up

Google Photos can be automatically backed up is an important reason why they are widely liked. However, during use, some people find that a similar situation described in the above example will appear: Google photo backup stuck.

Is there any way to fix backup stuck on Google Photos? And is there any way for us to perform efficient and smooth backup? Continue reading this article, the following will show you the detailed solution steps.

How to Fix Google Photos Backup Stuck?

The following will show you the solutions to the problem of backup stuck on Google Photos.

Google Photos Getting Ready to Back up

It’s frustrating when many users get stuck with Google Photos Getting Ready to Back up. Here I conclude some viable solutions of Google photo backup stuck.

  • Clear App Data/Cache:

On an iPhone/iPad, go to Settings > General > iPhone Storage > Google Photos and choose Delete App.

Delete Cache Iphone

On an Android device, go to Settings > Apps > Photos > Storage > Clear Data & Clear Cache.

Google Photos Clear Cache Data

  • Disconnect and Reconnect Google Account on Google Photos.

  • Uninstall Google Photos and install the latest update of the app.

  • Restart your device, computer, or cellphone.

  • Keep enough power. Connect the charger and turn off the phone's low battery mode.

On most Androids, tap the Settings; Photos; Battery; turn off battery optimization.

On iPhone, according to different models, you can drag out the menu bar and click the battery icon to turn off the low battery mode, or you can turn it off in the settings: Settings; Battery; Low Power Mode; Turn off.

Low Power Mode

  • Make sure the device has enough memory space.

  • If the above methods still do not solve the problem of Google Photos backup stuck, you can choose to manually upload photos or videos.

How to Solve Google Drive Backup Stuck?

“For quite a long time now (months). My Google Drive backup has been waiting to back up. I've tried the ADB fix but I get a transport error. How can I fix this?”

Waiting To Backup

Similarly, Google Drive, as a file storage and synchronization service developed by Google, also has many users who have raised the issue of photo backup stuck. Looking for the answer by continuing to read.

Google Drive Waiting to Back up

Google Backup will start when the following conditions are met. First check whether you execute these items when you start.

  • The phone is connected to Wi-Fi.

  • The battery is fully charged.

  • All OS updates are installed (or those that I've been prompted to).

  • No power-saving features are enabled.

  • No data saved mode is enabled.

Please check whether the above points can be achieved. If not, try to fix backup stuck on Google Drive through the following methods.

  • Tried attaching to charger.

  • Tried rebooting.

  • Tried disabling/re-enabling backup.

  • Disconnect and Reconnect Google Account.

  • Check the Network: Open the computer's settings window and click "Network and Internet" to see if there are any problems with your network status, if there are any problems. Scroll down and click "Network Troubleshooter" to view and solve.

Network Troubleshooter

  • Turn off any Browser Extensions (Extensions tend to run in the background and use bandwidth, it have a certain impact on the network speed, may also be one of the causes of backup jam )

Step 1. Preset more tools in the More menu of the browser, and then choose Extensions.

Choose Extensions

Step 2. Right-click the extension you would like to remove, and then select Turn off to disable the extension or remove it.

Disable or Remove

  • Clear your browser's cache:

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More (three-dot icon). Click More tools and then click Clear browsing data.

Step 3. At the top, choose a time range. Select All time.

Step 4. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data.

Clear Cache

Try to find the cause of Google Drive backup stuck through the above points, and hope to help you solve this problem.

Bonus Tip: How to Make Efficient and Smooth Backups?

Photo backup stuck of Google on "Backing up of xxx", "Waiting to backup" or “getting ready to back up” for no reason will be caught off guard. People use them because of the convenience of the cloud backup service, but when the backup gets stuck, it will seriously affect people's work and experience.

Is there a way to make efficient and smooth backups? Here, I recommend you a completely free third-party platform: CBackupper.

CBackupper Main Page

CBackupper provides cloud-to-cloud backup services and has flexible backup settings. With CBackupper, you can easily transfer files from local to cloud or cloud to cloud, or you can form a combined cloud by authorizing different cloud storage, expand storage space for free, and make the backup process smoother.

You only need to log in once to manage your cloud in one place, and you can flexibly adjust the cloud disk usage plan according to your needs to achieve efficient use.

The following will show you the details of how to use CBackupper.

Step 1. Create a CBackupper account freely and sign in.

Sign Up

Step 2. Add and authorize one of your cloud storage account under the “Clouds” tab. Then use the same method to authorize your other cloud storage accounts.

Add Cloud

Step 3. Click on the “Tasks” tab at the top, then click the “Create Task” button to create a backup task.

Step 4. Name your backup task, click the “Add Source” button and the “Add Destination” to add clouds as the backup source and destination.

Add Source And Destination

Step 5. After selecting, click "Start Backup" to operate.

Start Backup


CBackupper can also realize local to cloud backup. If your device has problems due to unexpected situations or unknown reasons, don't be nervous. Backing up files in advance is a preventive and insurance measure against data loss. Of course, don't worry that CBackupper will limit the backup speed, its speed depends only on the user's network.


Usually, how to fix Google Photos backup stuck can be solved according to the methods mentioned above. However, if you often use cloud storage and are looking for an efficient and smooth method, I strongly recommend that you use CBackupper.