By Nicky / Last Updated September 11, 2020


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Google Drive Stopped Working Suddenly!

“When I am trying to open Google Drive on my device, no files and folders are displaying there. And when I try to attach files from the drive, it stopped working unexpectedly. Do you know what to do in this situation?”

Basic Tips to Fix “Google Drive Stopped Working” Error?

Google Drive works best for syncing, sharing and as the backup for most give time. However, there could be distressing moments when suddenly it stops working and leaves you confused about how to fix it.

If you are facing this problem, please keep reading, the following content will teach you some useful tips to solve “Google Drive stopped working” problem and show you an alternative to use Google Drive via third-party tool - CBackupper.

Part 1. Fix Google Drive Not Working on Mac and Windows PC

Tip 1. Clear Your Browser Cookies

If this error occurs on every browser (even in incognito-windows), you can try to clear all the temporary files and the cookies of the browser. Over a period of time, your Computer accumulates a lot of junk files and the malware program from a different website. This malware software slows down your computer and also may prevent your Google Drive from working.

Tip 2. Clean Junk Temporary Files and Folders

Your system stores a lot of unwanted files and folders which makes your computer run slower. You should clean up these temporary files and folders with Disk Cleanup in order to fix this problem. This will not only fix the issue but also boost up the speed of your system.

Tip 3. Restart or Reinstall Google Drive

Some users recommend quitting and restarting this app to fix the issue of Google Drive error. What you should do is to exit Google drive from its system tray icon on the bottom right taskbar, then go to programs/applications in the Start menu and open google drive again. Now, let it sync and then you can see if the issue is solved. If restarting still doesn't work, you can try reinstalling.

Fix 4. Turn Off Windows Firewall or Antivirus Program

In general, if you are running Windows system, Windows Firewall may block Google Drive from working properly. Similarly, some antivirus programs can also block your sync operation. Thus, to fix the Google Drive sync issue, you should disable the Windows Firewall and the antivirus program.

To turn off the Windows Firewall, you can go to the search box and input firewall and then click Windows Defender Firewall from the search results. In the pop-up window, click the Turn Windows Defender Firewall on or off link from the left pane. Then, check the Turn off Windows Defender Firewall (not recommended) option and save the changes by clicking OK.

Turn off Windows Defender Firewall

Part 2. Fix Google Drive Not Working on Mobile Device

Tip 1. Check Internet Connection

Google Drive needs Internet connection to work as it is a cloud service. Therefore, check you have turned on Wi-Fi or mobile data on your mobile device.

Tip 2. Restart Google Drive

If your mobile is already connected to Internet but still unable to sync/ backup/file sharing, etc. then try to close and restart the app on your devices. Or simply reboot the devices if you don't know how to do it.

Tip 3. Update or Reinstall Google Drive

Sometimes, your Google Drive app get to clog up because of the saved caches and data that add to the storage space of the internal memory. To fix this, all you need is to clear cache and data on the android especially for the Google Drive app. You can go to Apps or Manage Applications to find Google Drive and tap Clear Cache.

Clean Cache

Tip 4. Update or Reinstall Google Drive

If this issue still cannot be solved, you will need to upgrade it to the latest version or uninstall it, especially after you updated the Android OS. Then install the app again from Play Store. Plus, it is not recommended to install it from third party sources.

Tip 5. Uninstall File Manager or Download Manager App

According to user feedback online, the chances are high if you used third-party file management or download apps. It seems they are conflicts with Google drive app on one device. If you have installed the following app on your Android and Google drive app not working, then you should uninstall it:

  • ES File Explorer

  • Advanced Download Manage

  • Loader Droid

  • Super Download Lite

  • Bluetooth File Transfer

  • Download Blazer

Bonus Tip to Fix Google Drive Stopped Working Error via CBackupper

If the above basic ways fail to fix your Google Drive stopped working error, you can rely on a brand new cloud manager – CBackupper, which enables you to access and transfer all the files on your Google Drive safely without the Google Drive app or website. Check the advantages that come with CBackupper firstly:

  • It is a free web-based service, so you don’t need to download any app and can use it on multiple devices including PC, mobile phone, tablet and so on.

  • It can guarantee and keep your Google Drive account info and all files private and secure.

  • It allows you to move files between cloud storage directly and quickly.

  • Besides Google Drive, Dropbox, OneDrive, FTP/SFTP and more are supported as well.

Here are the steps to access your Google Drive files via CBackupper:

1. Create a CBackupper account freely and sign in.

Sign Up

2. Add and authorize your Google Drive under the “Clouds” tab. Choose the Google Drive icon and click “OK”. Then follow the instructions to go to Google Drive website to grant access to CBackupper.

Add Cloud

3. After adding, you can manage and transfer files on Google Drive via CBackupper according to your needs.

Final Words

You can try the tips above to fix “Google Drive stopped working” error and get your Google Drive function again. If you fail to fix this error or you want to avoid these errors in the feature, you can use CBackupper to replace to Google Drive client safely and easily. And under the help of CBackupper, you can switch Google Drive to OneDrive, Dropbox and any other cloud drives at any time if needed.