By Nicky / Last Updated April 9, 2020

Google Drive Stopped Syncing on Mac and Windows PC!

“A week ago, Google Drive (Backup and Sync) stopped syncing on all my computers including two Windows 10 desktops and a MacBook Pro 2015. All it says is "Preparing for sync". I have never met this situation and don’t know how to handle it. Do you have any idea about it?

How to Fix Google Drive Sync Error on Computer?

Actually, Google Drive synchronization error is a common problem on both Mac and Windows PC. And Behind this issue, there could be many reasons. In the following contents, you will be introduced some possible solutions to fix Google Drive sync issue.

Fix 1. Check Your Internet Connection

When it comes to an app that requires an internet connection to work, you should verify if the network your device is connected to is stable or not. Bad internet condition would prevent the Google Drive from reaching the storage server, which makes it unable to sync your data.

Fix 2. Pause and Resume the Sync Process

In the event of Google Drive stopped syncing, you can pause this app and restart it to fix the problem. This way is recommended by many users.

1. Just go to the system tray and click the icon of this app.

2. Click the three-dot menu and choose Pause. Next, click the Resume option to check if your files are syncing as expected.

Pause

Fix 3. Restart Google Drive

Additionally, some users recommend quitting and restarting this app to fix the issue of Google Drive sync error. What you should do is to exit Google drive from its system tray icon on the bottom right taskbar, then go to programs/applications in Start menu and open google drive again. Now, let it sync and then you can see if the issue is solved.

Fix 4. Reset Settings of Google Drive

Sometimes, some settings of Google Drive may be changed automatically on your computer for an update or other reasons. If your Google Drive google drive sync keeps stopping, it would be better to get settings done again or just reset to defaults.

Fix 5. Log-out and Log-in Again

Using Google Drive on multiple platforms including PC, phone, and tablet may lead to a problem in syncing. So, if you are using Google Drive on multiple platforms, please try to sign out your Google Drive on all the devices. Afterward, try to sign in your account again on only one device and see if the Google drive sync problem was gone.

Fix 6. Check Your Google Drive Storage

Google Drive offers 15GB of free storage but can be exhausted quirkily. If your Google Drive stooped syncing, you should check that if you have enough space left on your Drive to sync files? You can click on the system tray icon of Backup and Sync to check the available free space.

Fix 7. Uninstall and Reinstall Google Drive

Maybe your installed version of the software is either old or corrupted. then Google Drive won’t sync your files or folders. You can try to solve this sync problem by uninstalling and reinstalling Google Drive Backup and Sync.

Uninstall Google Drive

Fix 8. Turn Off Windows Firewall or Antivirus Program

In general, if you are running Windows system, Windows Firewall may block Google Drive from working properly. Similarly, some antivirus programs can also block your sync operation. Thus, to fix the Google Drive sync issue, you should disable Windows Firewall and the antivirus program.

1. In Windows 10 search box, input firewall and then click Windows Defender Firewall from the search results.

2. In the pop-up window, click the Turn Windows Defender Firewall on or off link from the left pane.

3. Check the Turn off Windows Defender Firewall (not recommended) option and save the changes by clicking OK.

Turn off Windows Defender Firewall

Similarly, if you are using an antivirus program, you should open the settings and check whether Google Drive are white-listed. If the antivirus program is blocking your Google Drive, turn off it.

Fix 9. Use Google Drive via the Browser

This step would fix the problem if the syncing issue is app-related. This is only a temporary fix, but if you’re in a rush to upload or access files, this would be a workaround. Open Chrome or any browser that you like and head to Google Drive website and sign in with your Google e-mail and password to proceed.

Google Drive

Fix 10. Use a Google Drive Client Alternative

When Google Drive goes on strike, you have to spend much more time addressing it, thereby having low working or studying efficiency. Actually, even your Google Drive can’t work or sync normally no matter online or on the application, your account and files are still there, you can use a Google Drive client alternative tool - cBackupper to replace Google Drive.

cBackupper is a free online cloud services that allows you to add and manage multiple cloud storage accounts like Google Drive, OneDrive, Dropbox, etc. on one interface. And after adding, it can not only help you backup and sync files to cloud drive, but also move files between cloud storage easily and quickly.

cBackupper

Conclusion

You can try to fix “Google Drive stopped syncing” issue via methods listed above like re-logging, reinstalling, freeing up storage space and so on. However, Google Drive error can be caused by many reasons even some unknown reasons and sometimes you can’t fix the error successfully. In this case, you can use cBackupper as a Google Drive client alternative to access and manage your files on Google Drive. And if you want to switch to other clouds, cBackupper can also help you convert Google Drive to OneDrive or Dropbox effectively.