By Nicky / Last Updated November 13, 2020


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User case: Google Drive stopped working on Android!

“When I am trying to open Google Drive on my Android device (Samsung galaxy), no files and folders are displaying there. And when I try to attach files from the drive, Google Drive stopped working unexpectedly. However, it works properly on my laptop with the same account. What wrong with the Google Drive app on my Android and how to fix the Google Drive not working issue on Android phone? Thanks for your suggestions in advance.”

Google Drive Stopped Working

For most Android users, Google Drive may be the best option for a cloud storage solution because it offers 5GB of storage space for free and works seamlessly with other Google apps. However, some Android users find that Google Drive may stop working on Android suddenly for unknown reasons sometimes.

How to fix Google Drive not working issue on Android?

If you are facing these Google Drive problems, don’t be panic. Google Drive not working issue is a common error and there are some effective fixes that you can try. The following contents will show you detailed methods for Android phones. If you meet this problem on Windows PCs or Mac, you can refer to this article: How to Fix “Google Drive Stopped Working” Error?

Way 1. Check Android working condition

Since Google Drive is a cloud service, you need a stable internet connection to ensure that it runs normally. Therefore, please check you have turned on Wi-Fi or mobile data on your mobile device first.

Connect to a new available Wi-Fi.

Turn off the Wi-Fi and then re-enable it.

Change the Wi-Fi network to the cellular data network.

Turn Off Sync Using Wifi Only

Way 2. Restart Google Drive or phone

If there is nothing wrong with your internet connection but still unable to sync/ backup/file sharing, etc. You can try to quit and restart the app on your Android phone to see if it can back to normal status. Or, simply reboot the phone if needed. Generally, Google Drive not working issue often can be solved by using this means.

Force Stop

Way 3. Update or reinstall Google Drive

If it still has the issue, you can attempt to remove the app from your device and reinstall it. Or upgrade it to the latest version, especially after you updated the Android OS. What’s more, you’d better reinstall it from the Play Store instead of third-party sources. To uninstall Google Drive, you need to:

1. Click on the Settings icon on your Home screen.

2. In the Settings section, you need to choose Applications from the listed options and then select All to display all the apps that are installed on your device.

3. Now just find out the Google Drive from the application list and tap it to enter the App Info page.

4. On this page, you will several options. Just tap on Uninstall to remove the software from your device. When the uninstalling process ends, you can restart your device.

Uninstall Google Drive

Way 4. Clear cache from Google Drive

As we all know, the saved caches and data or corrupted files may make your Google Drive app get to clog up. So, you should clear cache and data on the android especially for the Google Drive app with the below-given steps:

1. Just go to the Google Drive application of your android phone and select the Setting option.

2. Scroll down and click on Clear Cache.

Clean Cache

Way 5. Uninstall file manager or download manager app

In some cases, some third party file management or download apps on your Android phone will conflict with the Google Drive app so that Google Drive may stop working. If the methods above can’t solve your problem and you have the following app on your Android, you can try to uninstall these apps:

Conflict App: ES File Explorer, Advanced Download Manage, Loader Droid, Super Download Lite, Bluetooth File Transfer, Download Blazer.

Uninstall Program

Tips: What if all the fixes above can’t solve the problem?

Tip 1. Search for solutions in Google Support

If all the methods above fail, you ask help from the specialists. You can go to Google's App Status Dashboard and see if there is an outage of the App. If so, just wait for a fix. Then you can go to public Google Drive Help pages to find the solutions to your issue.

Tip 2. Turn to other cloud storage solutions

Actually, besides the not working issue, Google Drive also has many other unexpected errors like “Google Drive Empty Trash not working”, “Cannot download the file from Google Drive” and so on. If you don’t want to waste time on solving these Google Drive problems, you protect your files with a more switch to a more stable cloud storage solution directly.

If you need a cloud backup recommendation for Windows PC, CBackupper is a good choice. It is a professional and cost-effective PC cloud backup with a 12-day free trial (1000 GB). You can download it can give it a try first:

1. Connect your USB drive to the computer and download CBackupper.

2. Run the software. Then, sign up for a CBackupper account and sign in.

Sign In

3. Click on the Task tab and click on the New Task button.

Create Task

4. Click on Add Source to select the USB files that you want to backup to AOMEI Cloud. After selecting, click Start Backup.

Add Source


The 5 effective ways and 2 useful tips to solve Google Drive not working issue have been introduced above. We hope you can solve the problem successfully in 5 ways. But if all the methods fail, you can try the 2 tips to save time and effort.