By Nicky / Last Updated December 29, 2020

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Google Drive errors in Chrome

As one of the most influential pieces of cloud storage in the last decade, Google Drive has always been committed to helping users store files more securely and access files more conveniently. To help users upload or sync files from different devices including computers, mobile phones, and tablets, Google Drive offers a web app, desktop app as well as a mobile app.

All of the apps are favored by users, especially the web app. Without downloading any software, you can upload, download, and share your files easily and access the files across multiple devices as long as it has a browser and internet connection. However, although it brings much continence to users, it also has some problems sometimes.

For example, some Google Drive users complain that they meet Google Drive not loading issue when they using Google Drive as backup in Chrome. In fact, this problem is quite common and lots of people have met this problem while working with Google Drive in Chrome.

How to solve the Google Drive not loading error?

Generally speaking, this problem is probably related to your browser, all you need to do is to troubleshoot the problem. You can try the basic troubleshooting below to fix Google Drive not loading on Mac or Windows and get your Google Drive backup to normal.

Fix 1. Check your Internet connection

Whenever you use Google Drive on the web, you need a stable network connection, otherwise, your Google Drive may not work properly. Therefore, the chance is that Google Drive not loading error is also caused by bad or weak internet connection. So, the first thing you should do is to check your network and make sure it is smooth. If not, try to connect to another network to see if your Google Drive load correctly.

Internet Connection

Fix 2. Try another browser

If there is nothing wrong with the network, you can check either problem in the browser or in Google Drive by trying another browser. Besides Chrome, there are many wonderful browsers like Firefox, Edge, Safari, etc. that you can choose from. If the issue is related to your browser, your Google Drive will load normally on another browser.

Other Browser

Fix 3. Open with incognito or private window

If you meet any Google Drive web-side problem like loading or formatting issues, you can try an incognito or private window to open Google Drive. Under normal circumstances, using the incognito mode can usually solve some Google Drive web app problems. You can refer to the following steps:

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More and then New Incognito Window. A new window will open.

Fix 4. Disable the browser’s plugins or extensions

Generally, there must be some plugins or extensions in your Chrome in order to change the browser's functionality. But sometimes, the plugins or extensions of your browser may prevent your Google Drive from running on your browser. So, if Google Drive encounters a load problem, you can try to disable all plugins or extensions in your browser to see if this is the case. Here are the steps for various browsers:

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More > More tools > Extensions.

Extensions

Step 3. On to the extension you want to remove, click Remove. Confirm by clicking Remove.

Disable Extensions

Fix 5. Clear the browser caches and cookies

Generally, after long-term usage, Chrome will save certain information from the website in its cache and cookies. Sometimes, too many caches and cookies in your browser may bring you certain problems like loading or formatting issues on the website. Thus, it is also necessary to clear the browser caches and cookies when trying to solve the Google Drive not loading issue. Just follow the steps below:

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More > More tools > Clear browsing data.

Clear Cache

Step 3. At the top of the page, choose a period. To remove everything, select All time periods.

Step 4. Check the boxes next to "Cookies and site data" and "Cached images and files". Then, click on Clear data.

Clear

Fix 6. Reset your Google Chrome browser’s settings

According to the feedbacks of some Google Drive users, Google Drive not loading files or running slow errors will also appear when your Chrome profile settings are messed up. So, you can try to fix the issue by resetting your Google Chrome browser’s settings.

Step 1. On your computer, open Chrome.

Step 2. At the top right, click More > Settings.

Step 3. Scroll to the bottom of the Settings page and click the Advanced link.

Chrome Advanced Setting

Step 4. Negative to the bottom of the expanded page and click the Reset settings to their original defaults option.

Reset Settings to Original Defaults

Step 5. Click the Reset button in the pop-up window.

Fix 7. Update the browser to the latest version

As we all know, it is important to keep your Internet browser up-to-date. If your Chrome is out of date, there may be some bugs in your browser so that the website can’t running normally. So, you can try to solve the Google Drive not loading issue by upgrading your browser. The following is the detailed step guide:

Step 1. On your computer, open Chrome.

Step 2. Click Help in the menu bar, and then click About Google Chrome. Then, the browser will automatically help you check whether there is an updated version and download it.

About Google Chrome

Step 3. After the update is complete, click Relaunch, restart the browser.

Relaunch Chrome

Fix 8. Send your problems to Google directly

If all the fixes above can’t solve your problem successfully, you can also click here to learn how to contact Google Drive Support and submit your problems directly via our forum, feedback, or support service.

Google Contact Us

Tips to solve Google Drive not loading in Chrome issue

Tip 1. Access Google Drive via other apps

As mentioned above, besides the web app, Google Drive also provides users with a desktop app and mobile app. So, if you can’t fix this issue and use your Google Drive properly in browsers, you can try to access Google Drive via desktop app or mobile app.

Sign In

Tip 2. Turn to other cloud storage directly

Actually, Google Drive not loading and other issues like Google Drive keeps going offline, Google Drive you are not signed in error can occur on not only web app but also desktop app and mobile apps. So, to avoid these issues thoroughly, you can turn to other cloud storage such as Dropbox and OneDrive directly.

If there are some files that you need to backup from Google Drive to OneDrive or other cloud storage, you can use a free cloud backup service like CBackupper to achieve cloud to cloud backup easily and quickly. CBackupper is a web-based app, so you can go to the website of it and use it directly with the following steps:

Step 1. CBackupper is a web-based service so you don’t need to download or install any app. Just go to the website of CBackupper, then type your email, password, and name to create an account and sign in.

Add Source

Step 2. Under the Clouds tab, click Add Clouds to select the cloud you want to add and follow the instructions to grant CBackupper access to the account. You can add multiple accounts in the same way.

Add Google Drive

Step 3. Click on the Tasks tab at the top of the page, then, click the Create Task button.

Create Task

Step 4. Name your backup task, click the Add Source button to add Google Drive as the transfer source. Similarly, click the Add Destination button to add another account as the backup destination.

Add Source and Destination

Final words

That’s all the basic troubleshooting you can try when Google Drive is not loading in Chrome. Usually, these methods are enough to help you solve the problem. But if all the fixes failed, you can also check the tips in this article to handle your problem.