By Kelsey / Last Updated July 28, 2020

User Case: Google Drive Freezes

“Google Drive freezes after a couple of interactions with the page. It keeps me reloading and it sucks when I am trying to get work done. I'm not sure if it is a browser problem, but I hope you can help anyway.”

Why Does Google Drive Keep Crashing?

Google Drive has been one of the most popular file storage and sync cloud services in recent years. It can transfer files from the hard drive to the cloud to ensure data security. However, more and more people are beginning to report the problems of Google Drive, including Google Docs keeps freezing, Google Drive "is owner" missing, and so on.

In addition, the crash of Google Drive during use has become the biggest problem for many people. This problem may be caused by Internet problems, service interruption, excessive browser cache, etc. So, how can we fix this problem? Keep reading to learn the solution.

5 Ways to Fix Google Drive Crashing or Freezes

Try the following methods, they are all simple and most effective solutions.

Method 1. Clear browser data and cache

The browser will save the cache and temporary Internet files generated during use, but too much accumulation of these data will cause the web page to freeze.

Step 1. Navigate to the Google Chrome of computer.

Step 2. Click the three-dot in the upper right corner, which is the More icon. Select More tools and click Clear browsing data...

Clear Browsing Data

Step 3. Under the Basic tab, select All time in the Time range.

Step 4. Check "Cookies and other site data" and "Cached images and files". And click CLEAR DATA.

Browser Clear Data

Step 5. After the operation is complete, restart the browser and log in to Google Drive again.

Method 2. Disable Google Drive plugin

Some users will install the Google Drive plugin in their browsers to access and share cloud files. But if the plug-in is not working properly, it will cause Google Drive crashing.

Step 1. On the Chrome browser, click the More icon in the upper right corner and navigate to Settings > Extensions. Alternatively, type chrome://extensions/ in the address bar.

Chrome Extensions

Step 2. Select Remove or toggle switch under Google Drive plugin to delete or disable the extension.

Remove Google Drive Plugin

Method 3. Check your internet

Network interruption or unstable status will also have a huge impact on our use of Google Drive. We have to check the network in time and fix its problems.

Step 1. Press "Win + I" key or enter the Settings window from the Start menu on the desktop.

Step 2. Select Network & Internet, click Status in the task bar on the left to view the network status.

Step 3. If the network is faulty or unstable, scroll the mouse to find Network troubleshooter, click on it to confirm the problem, and solve it.

Network Troubleshooter

Method 4. Update the Google Chrome

Most websites will stop supporting the old version after the browser is updated. If you are still running an old browser, you may not be able to access Google Drive normally. You can use the following method to update manually.

Step 1. Go to Chrome, click the More icon in the upper right corner, find Help and click, and select About Google Chrome.

About Google Chrome

Step 2. After entering, the browser will automatically start to check whether the version you are running needs to be updated. If there is a newer version, it will start downloading.

Checking for updates

Step 3. After the browser automatically downloads and installs, click Relaunch. After Chrome restarts, try to log in to Google Drive.


Method 5. Try to access in incognito mode

Using the incognito mode of the browser to visit the website can often help us solve many problems, including Google Drive freezes computer.

Step 1. Launch Google Chrome on the computer.

Step 2. Click the More icon in the upper right corner, locate to New incognito mode and click.

New Incognito Window

Step 3. Navigate to, sign in to your Google account, the drive may work normally.

Bonus Tip: Backup Google Drive in Advance

When Google Drive does not work properly, not only will you not be able to access files, but it will also take time to fix the problem. Whether it is on the web or the client, even if your Google Drive crashes, the data saved on the cloud still exists. You can use cBackupper to back up Google Drive to other cloud drives in advance to access these files.

Learn how it works in the next section.

Step 1. Go to cBackupper, create an account and sign in.

Sign Up

Step 2. Add your clouds, even different accounts. Click Add Clouds under the Clouds tab, authorize your Google Drive account and another drive account, and click OK.

Add Google Drive

Step 3. Rename the Display Name of your cloud drive and Allocate space for backup, then click the checkbox before Note, and click OK.

Allocated Space Google Drive

Step 4. Click Tasks as shown, then click Create Task.

Create Task

Step 5. Click Add Source to add Google Drive as a transfer source, and then click Add Destination to add another cloud drive as a backup destination.

Add Source Destination

Note: You can click File Filter in the Settings, so you can select the files that need to be backed up or filter some files that do not need to be backed up.

File Filter

Step 6. click Start Backup to execute a task.

Transfer Google Drive to OneDrive

Final Words

That’s all about how to fix the "Google Drive freezes or keeps crashing" problem. You can try these methods one by one to fix it until your problem is solved. However, you may spend a long time and effort to deal with this problem, and Google Drive may have problems again afterward. Therefore, you can use cBackupper to back up Google Drive to other clouds in advance so that you can access the data at any time.