By Nicky / Last Updated September 14, 2020


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My Google Drive Files Are Missing!

“When I open my Google Drive, I find that some of my files on Google Drive disappeared. I have tried several times completely closing the app and reopening, but that has not worked. How do I get them back? And why did it happen?”

Why Files Miss from Google Drive?

As one of the mainstream cloud drives around the world, Google Drive has gain many users for its 15 GB free storage space and advanced features. However, many Google Drive users review that they have faced a situation that they are unable to find some specific files in the Google Drive.

Actually, files missing in Google Drive is a common case, and this case can be caused by different reasons. There are some possible reasons:

  • You may accidentally delete it but unaware of it.

  • You are not logged into the right account that has your files.

  • Disk scanning or backup software that locks out Google Drive.

  • Temporary technical problems caused either by use-side network issues or bugs from Google Drive.

  • The anti-virus software may remove the files or stop you from accessing the files when it recognizes them as harmful files.

  • Hard drive problems like bad disks. Or you run Google Drive on device when the hard disks are not ready, the server will fail to recognize the files.

  • Some programs on the mobile phone, such as the audio and image management software, can change the folder on their own including the Google Drive folder.

How to Solve Google Drive Files Missing Issue?

While working with Google Drive, it is common that files disappear from the drive sometimes for unknown reason. If you are facing this problem, please keep reading. There are some feasible methods that can help you get rid of this problem, you can find a method which works precisely in your situation.

Method 1. Check the Activity Panel

Generally, when you find that your files are missing, the first thing you should do is to check the Activity Panel. You can follow the steps below:

1. Visit the official Google Drive site and login with your Google account.

2. Click on the My Drive option on the left of the screen.

3. Then tap on the Info icon and scroll down until you find your missing file.

Google Drive Files Missing

Method 2. Try Incognito Mode

The Incognito mode is just a partial fix for the Google drive files missing problem, but you can try to recover all your lost files with this method. The steps are given below:

1. Open a new incognito window in your browser.

Google Drive Files Missing

2. Login to your Google account and go to Drive. There is a more than 90% chance that all the missing files will automatically show up in the Incognito Mode.

3. Open up any file in a folder and then close it. Then, go back to the standard browser window and close all the tabs.

4. Open the Google Drive again and your file will show up now. You might have to repeat this process again and again for every file.

Method 3. Change a Browser or Computer

Change a browser or computer is also a way to check if the files are missing from Google Drive. Here are detailed steps:

1. Check if the browsers you are using have some issue with the connection that might be leading to this problem.

2. Select another browser from your computer and log in your Google Drive on this browser.

3. If this problem was caused by the previous browser, all your files will show up normally on this browser.

Note: If your files are still missing on another browser, you can also change a computer to check this problem.

Method 4. Restore from Your Trash

Sometimes, your files may be deleted by Google Drive for temporary technical problems. But don’t worry. Even if Google deleted your files, you still have a chance to get those files back to your Drive. The below mentioned steps will help you to restore your files from Trash:

1. Open your Google Drive website.

2. When the page opens up, locate the missing file from your drive.

3. Once you find the file, right click on it. Then, select the Restore option to get the file back.

Google Drive Files Missing

Method 5. Restore from Admin Console

You can also try to restore your file or folder by using the Admin Console to ask the administrator to restore the deleted files. But this method can only work with the Google account that isn’t a personal account and is connected with a certain company, group. You can follow the steps below:

1. Sign into the Google Admin Console using the Administrator account.

2. Go to Apps and select the G Suite. Then tap on the Drive and Docs option.

Google Drive Files Missing

3. Click Manage Team Drives and then click on Filter to choose a Filter option.

4. On the right side, you will see the Restore option next to the Team Drive name.

5. Select the data range for the file restoration an click on Restore Data.

Method 6. Submit Request to Google Drive Support

If none of the above methods works to find the files missing from Google Drive and you are the owner of the file or folder missing from Google Drive, you can also seek help from Google Drive Support. Follow the below method to know how to achieve it:

1. Search and enter the “Google Drive Help” page.

2. Click Contact us on the top right corner. Click “Missing or deleted files” and choose Email support.

3. Fill in the information about your missed file and then click “SUBMIT” to send your request to Google Drive Support.

Google Drive Files Missing

Bonus Tip: Backup your Google Drive Files for Safekeeping with CBackupper

To protect your files on Google Drive, you’d better backup your important files on Google Drive in advance with cloud backup tool like CBackupper.

CBackupper is a professional and reliable cloud backup web services, which can help you backup files on Google Drive to other cloud drives like Dropbox, OneDrive, etc. quickly and directly. Then, even if you lose files or folders in Google Drive, you have a backup version on other clouds.

In addition, CBackupper provides you with some useful features like scheduled backup. This feature allows you to set up a scheduled backup task, then, data will be backed up between two cloud drives at a regular interval or simply for a special timing automatically. You can follow the steps below to backup your Google Drive files with CBackupper.

1. Create a CBackupper account freely and sign in.

Sign Up

2. Add and authorize your cloud drive account under the “Clouds” tab.

Add Cloud

Note: CBackupper bases on standard OAuth system that can ensure your account’s security. There is no need to worry about personal information data disclosure.

3. Click on “Tasks” tab at the top of the page, then, click “Create Task” button to create backup task.

Create Task

4. Name your backup task, click “Add Source” button to add a cloud as the backup source. Similarly, click “Add Destination” button to add Google Drive as the backup destination.

Add Source and Destination

5. (Optional) Click "Setting” button to create scheduled Backup task. Then, click "Start Backup” in the lower right corner to perform task.


  • You can click “Settings” button before starting backup to enjoy “File Filter” features. It can help you exclude certain types of files or contain only specified types of files when transferring.

  • You can enable email notification under “Settings”. Then, once the task succeeds or fails, you will receive an email from CBackupper.


That’s all about how to fix “Google Drive files missing” issue. You can try the methods above to get your files or folders back, but there is no guarantee that you can get your files back successfully every time. Therefore, for your data security, you are suggested to backup your files on Google Drive with CBackupper for preventing Google Drive files from being lost again.

And besides cloud to cloud backup, CBackupper is also a cloud management, you can use it to combine your cloud storage and take full use of the free storage space of different cloud drives. What’s more, it is a free web services, you don’t need to pay any fee and download any app.