By Nicky / Last Updated September 2, 2020

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Google Backup and Sync Deleted Local Files!

“I am using Google Backup and Sync to sync files between computer and cloud. Recently, I upgrade it to the latest version but find that Google Backup and Sync is deleting files. Why the latest Google Backup and Sync deletes my local files or an entire folder? I’m missing a lot of files! Will I get them back? Please give me some suggestions. Thanks!”

Google Backup and Sync

As mentioned in the case, some users complain that they find Google Backup and Sync is automatically deleting local files from the system. The official Drive help forum is full of such complaints. Both Windows and Mac users report that Backup and Sync deletes files/folders from the local Drive folder on their systems without permission.

Fixes to “Google Backup and Sync Deleting Files” Issue

To solve this problem, you can try some common fixes to Google Backup and Sync errors. In the following contents, we will introduce several common effective fixes, you can try them one by one until your problem get solved.

Fix 1. Remove the Syncing

Generally, when you delete one file or folder from your Google Drive folder on your computer, it automatically gets deleted from the Google Drive web application too. Similarly, if you find that your files were accidentally deleted files on Google Drive, Google Backup and Sync will delete files from computer too.

If you want to delete files from computer only, just remove the syncing.

1. Click the “Back up and Sync” icon, on the taskbar on your computer and select "Preferences" from the settings.

2. Uncheck the box next to "Sync My Drive to this computer".

Sync My Drive

3. Click "OK" to apply changes.

Then, no matter you want to delete files from computer but not Google Drive or delete from Google Drive but not computer, it will no longer sync the changes between your Google Drive and computer automatically.

Fix 2. Reinstall Google Backup and Sync

Under normal circumstances, most problems can be solved by reinstalling because your installed version of the software is either old or corrupted. After reinstalling, it may work normally again.

1. Follow the normal steps to uninstall Google Backup and Sync on your computer.

Mac: Open the Finder, click "Applications", drag "Backup and Sync" to the "Trash" at the bottom, navigate to the “Go” menu, select "Library", and delete the "Application Support / Google / Drive" folder.

Windows: Press "Windows + I", then click "Apps", select "Apps & features" on the left, enter "Backup and Sync" in the search box, find the program, and click "Uninstall".

Uninstall Windows

2. Navigate to google.com/drive/download/, download and install the latest version of Backup and Sync.

3. Open the latest version of the program, log in to your account, and check whether it works normally.

Fix 3. Use Google Drive via the Browser

This step would fix the problem if the syncing issue is app-related. This is only a temporary fix, but if there is something wrong with your sync app and you’re in a rush to upload or access files, this would be a workaround. Open Chrome or any browser that you like and head to Google Drive website and sign in with your Google e-mail and password to proceed.

Google Drive Web App

Fix 4. Switch to Other Cloud Storage

If you are using Google Backup and Sync on your PC, you might have met different kinds of errors such as “Backup and Sync not working”, “Backup and Sync Stuck” for unknown reasons, and there is no guarantee that you can fix these errors every time successfully. In addition, it’s not continent to use the web version to upload files manually.

Therefore, if you are tired of handling these problems, you can switch to other popular cloud storage like Dropbox and OneDrive directly. If there are too many files in Google Drive that need to be migrated from Google Drive to other cloud storage, don’t worry, CBackupper can offer help.

CBackupper is a free and professional online cloud service that supports cloud to cloud backup. You can use it to backup Google Drive files to other cloud storage to avoid sync errors easily. Let’s take Google Drive and OneDrive as an example to show you how to backup Google Drive to OneDrive with CBackupper:

1. Sign up an account on CBackupper, if you already have an account, you can sign in directly.

Sign Up

2. Click "Add Clouds" to authorize your account. Then click "Add'. And all the accounts you added will be listed under "My Cloud".

Add Google Drive

3. Click "Create Task" under the "Tasks" tab.

Create Task

4. Click "Add Source" to add Google Drive as a backup source, and click "Add Destination" to add another cloud drive as a backup destination.

Add Source And Destination

5. Finally, click "Start Backup" to execute the backup task.

Start Backup

Final Words

Generally, the “Google Backup and Sync deleting files” issue can be fixed with the methods above. If you can’t solve this error after trying all the methods above, you can switch to other cloud storage directly and easily with the help of CBackupper. If you want to protect your files in Google Drive, you can also use CBackupper to backup cloud data to make a copy.