Dropbox won’t open Excel files on PC!
“I am using Excel 2013. A few weeks ago, everything was working correctly. But today, I find
that my Excel files will not open from Dropbox. When I attempt to open a file, it simply
opens a blank Excel window. The only way I can open them is by opening Excel, then going to
browse, then finding the file in the correct Dropbox folder. A few weeks ago, everything was
working correctly. How can I fix this?”
How to open Dropbox files on PC correctly?
If you meet the issue “Dropbox files won’t open on PC”, don’t be panic. First of all, you
should learn how to open Dropbox files on PC and make sure that you opened the file in the
right way. If it still fails, please continue reading the next part to find solutions to
“Dropbox files won’t open on pc” error.
1. Navigate to https://www.dropbox.com/ in a web
browser. You can use any web browser on your computer to access your Dropbox.
2. If you’re not already signed in to your Dropbox account, click Sign in,
then follow the on-screen instructions to do so now.
3. Click Files. It’s on the left side of the Dropbox screen.
4. Navigate to the folder that contains the file you want to open.
Effective solutions to “Dropbox files won’t open on PC” issue
There are some effective solutions listed in the following contents, you can check and try
them one by one until your issue gets solved. Besides common solutions, there is also a
solution that can help you get rid of Dropbox issues thoroughly. Please keep reading.
Solution 1. Try using a different web browser
The first thing you should try is using a different browser to open files from Dropbox. You
can use any browser you want. There are many different web browsers, but some of the most
common ones include Google Chrome, Internet Explorer, Safari, Microsoft Edge, and Mozilla
Firefox. The most recommended is the UR browser.
Solution 2. Try incognito mode
Normally, you can try incognito mode to solve most issues. To open an incognito window, you
can go to the three vertical dots from the upper-right corner of the window. Then, select
New incognito window.
Alternatively, you can open an incognito window automatically with the keyboard shortcut
combination CTRL + SHIFT + N or
Command + Shift+ N (macOS).
Solution 3. Clear your cache
multimedia content after long-term use, which may prevent your Dropbox web app from running
properly. So, you can clear all the cache to see if your Dropbox web app can run
1. Click on the three vertical dots from the upper-right corner of your window.
2. Select More tools.
3. Click on Clear browsing data.
4. Choose a relevant time range or select All time to clear everything.
5. Select the checkboxes next to Cached images and files and Cookies and other site data.
6. Click on Clear data.
Solution 4. Check the name of the files or folders
If Dropbox won’t let you open your files, please make sure there aren’t certain characters in
your file name, such as punctuation signs.
Solution 5. Switch to other cloud storage
In fact, there are many factors that may cause dropbox files to not be opened and the methods
above do not guarantee that the problem can be solved successfully. In addition to the
“Dropbox files won’t open on PC” issue, Dropbox also has many other errors like “Dropbox not working”, “Dropbox
error 500” and so on, which may take you much time to handle these errors.
Therefore, if you can’t solve this error successfully and want to avoid other errors that you
may encounter in the feature, you can abandon Dropbox and switch to other cloud storage
directly. If there are some vital data in Dropbox, you can use a professional cloud backup
like CBackupper to help you move files from Dropbox to other
cloud storage easily and quickly.
CBackupper is a free web-based service, you can go to the website of CBackupper and create an
account to move files between
cloud storage with many useful features like File filter and email notification.
Follow the steps below to convert Dropbox to other cloud storage with ease:
1. Create a CBackupper
account freely and sign in.
2. Add and authorize your Dropbox account under the Clouds tab. Choose
Dropbox icon and click OK. Then follow the instructions to go to Dropbox
website to grant access to CBackupper.
3. After adding, you can manage and transfer files on Dropbox via CBackupper according to
your needs. You can click on Tasks tab at the top of the page and click
Create Task button to create a transfer task if needed.
4. Name your backup task, click Add Source button to add Dropbox as the
backup source. Similarly, click Add Destination and choose a backup
destination. Then, click Start Backup.
That’s all about how to solve “Dropbox files won’t open on PC” error. Before trying these
solutions, please look at the steps about how to open Dropbox files on PC correctly and
check your operations steps. If the first four solutions cannot successfully solve your
problem, you can try the last solution to get rid of Dropbox errors once and for all.
If you decide to switch cloud storage, don’t forget to move your important data from Dropbox
to another one under the help of CBackupper, which can help you achieve the migration
automatically and easily.