By Nicky / Last Updated September 11, 2020


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My Dropbox failed to uninstall!

"I have been running Dropbox desktop app on computer for a long time. However, I’m finding that Dropbox is causing problems on my main laptop which uses Windows 10. So, I try to uninstall it but meet error message 'error launching uninstall'. Can anyone tell me how to 'Dropbox failed to uninstall' issue? Your reply will be appreciated."

Uninstall Dropbox

As one of the most popular cloud storage services around the world, Dropbox have collected massive users. However, many users claim that they meet many trouble when using Dropbox like Dropbox files missing, Dropbox not working for unknown reasons. So, they are tired of fixing all kinds of problems ant want to abandon Dropbox.

However, user may also meet the “Dropbox failed to uninstall” issue on Windows and Mac computer sometimes as the user case above. If you have the same problem that Dropbox failed to uninstall on your computer, don’t worry, the following methods will help you walk through this issue easily and quickly.

How to solved Dropbox failed to uninstall issue on Windows

Method 1: Manually uninstall it

1. Open Windows File Explorer.

2. Copy and paste “%PROGRAMFILES(x86)%” into the address bar, then press Enter.

3. In “Program Files”, open the “Dropbox” folder, then open the “Client” folder.

4. In “Client”, you’ll see a file named DropboxUninstaller.exe. Double-click this file to run the uninstaller.

Method 2: Running the uninstaller as an Administrator

1. Right-click DropboxUninstaller.exe.

2. Choose Run as Administrator.

3. Enter the computer administrator username and password when prompted.

4. Follow the steps in the uninstaller.

Method 3: Reinstall and uninstall it again

1. Download the offline installer of our Dropbox app.

2. Double-click the downloaded file.

3. After the install completes, click the Dropbox icon in the system tray.

4. Click the gear icon.

5. Click Quit Dropbox.

6. Try to uninstall Dropbox again.

How to solved Dropbox failed to uninstall issue on Mac

Method 1: Uninstall Dropbox in Finder

1. Unlink your Mac from Dropbox account by clicking the Dropbox icon in the menu bar > Preference > Account > Unlink the Dropbox.

2. Open Activity Monitor (search for it with Spotlight if you don’t know how to open it) > Force quit Dropbox.

3. Open Finder > Choose Applications in the sidebar > Drag and drop Dropbox to the Trash and then empty the trash.

4. Find Dropbox folder in your Mac and right click to move the folder to Trash

5. Press Shift + Command + G to open “Go to the folder” window. Type in "/Library" and enter to locate Library folder. Then, find the Dropbox Helper Tools folder and remove it.

Note: After completing the steps above, you can uninstall Dropbox app from your Mac, but the leftover like application caches and logs will remain on your computer. If you want to delete them to free up space, you can make it with steps:

Go to the Folder” window, type in "/.dropbox" and click return key. Select all files in the folder and delete them.

Method 2: Uninstall Dropbox by Using MacClean

There is a professional app uninstaller for Mac called MacClean, which can help you uninstall unwanted Mac apps without effort. Besides, it also can help you remove app junk files like application caches, logs, or preference to free up the storage space on your Mac. It can quickly scan your Mac to locate the app and its leftover files, which allows you to remove any app you no longer need without completed steps.

Bonus Tip: Best Dropbox client alternative for Windows and Mac

Actually, if you want to uninstall Dropbox due to the lots of problems it brings to you. You can use a free and convenient Dropbox client alternative to log in your Dropbox account and manage you files on Dropbox easily. I highly recommend you CBackupper.

CBackupper is a professinal cloud web services that allows you to add cloud storage like Dropbox, OneDrive, Google Drive, etc. to manage all clouds in one interface. Then, once there is any thing wrong with your Dropbox, you can access and move files between cloud storage services freely and quickly on CBackupper. To use CBackupper, you can refer to the following steps:

1. Create a CBackupper account freely and sign in.

Sign Up

2. Add and authorize your Dropbox account under the “Clouds” tab. Choose Dropbox icon and click “OK”. Then follow the instructions to go to Dropbox website to grant access to CBackupper.

Add Cloud

After adding, you access and manage files on Dropbox via CBackupper. You can also create a backup task to backup Dropbox to Google Drive/OneDrive/FTP/SFTP if needed. The detailed steps to transfer files are listed in the following:

1. Click on “Tasks” tab at the top of the page, then, click “Create Task” button to create backup task.

2. Name your backup task, click “Add Source” button to add a cloud as the backup source. Similarly, click “Add Destination” button to add a cloud as the backup destination.

Add Source and Destination

5. Click “Start Backup” to execute the task.


That’s all for how to fix “Dropbox fail to uninstall issue”, you can choose one solution and refer to the detailed steps to achieve it. But if you want to get rid of these problems completely, I recommend you use the Dropbox client alternative - CBackupper. With it, you can not only access and transfer your files on cloud drive, but also can help you combine cloud storages like Google Drive, OneDrive and so on to get unlimited storage space.