By Kelsey / Last Updated September 14, 2020

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Quick Guide

Dropbox badge not showing in Office 365

“We have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account. The Dropbox badge is no longer showing in any Office product - The files are stored in my Business Dropbox folder. I have no avail any idea on how to get the badge working properly - I used to use it extensively.”

Why is the Dropbox badge disappeared on Mac or Windows?

Dropbox has added a feature that enables users to collaborate on items created in Microsoft Office applications. The Dropbox badge has been added to the Dropbox for Business suite, and it will appear in any Microsoft Word, Excel, or PowerPoint project shared by colleagues or team members. The Dropbox badge indicates that someone is sharing the current information of the Microsoft Office file with you.

Dropbox Badge

However, many Dropbox users report that they do not see the Dropbox badge, and encounter situations similar to the Dropbox badge not showing in Excel. It is worth noting that it’s almost likely not the Dropbox badge lost. The Dropbox badge will only appear if certain conditions are met. Please check first to ensure the following items:

  • The Dropbox desktop application has been installed.

  • The file being processed is a Microsoft Office document opened with Microsoft Office and will be saved in the Dropbox folder.

  • The computer is connected to the Internet.

On Windows computer

  • Make sure that the system is running Windows 7 or higher.

  • Make sure you are using the Microsoft Office program (version 2007, 2010, 2013 or 2016).

➽Note: If you run Dropbox in compatibility mode, the badge will not be displayed. You need to run Dropbox in a supported version of Windows (7 or higher) to see the badge.

On Mac

  • Make sure to run Mountain Lion or higher.

  • Make sure you are using the Microsoft Office program (version 2011 or 2016).

  • Make sure you have enabled the accessibility features of Dropbox in the Finder preferences.

➽Special note: For files saved in Office compatibility mode (.xls, .ppt, .doc), when other people are viewing the file, the Dropbox badge will not showing and you will not be prompted to update to the latest version of the file. To ensure that the badge is reported correctly, please use "Save As" to save the file in a non-compatible mode file format (.xlsx, .pptx, .docx).

How to fix the Dropbox badge not showing?

Confirm whether you meet the above conditions. This chapter will provide specific solutions based on the points mentioned above.

Method 1. Reinstall the Dropbox app

There may be many problems with the old version of Dropbox. You can try to install the latest version of Dropbox on your computer.

Step 1. Press “Win + I” to open Settings, click Apps, then select Apps & features, and find Dropbox in the list, or enter Dropbox in the search box to uninstall.

Uninstall Dropbox

Step 2. Navigate to the official website to download the Dropbox desktop application and install it.

Step 3. Log in to your Dropbox account again to check if the error is fixed.

Method 2. Allow Dropbox through your computer Firewall

If the firewall prevents the normal use of some features of Dropbox, you need to add Dropbox as an exception to the firewall.

Step 1. Press “Win + I” to open Settings, click Update & Security> Windows Security.

Step 2. Find and click Allow an app through firewall.

Allow an app through firewall

Step 3. Click Change settings at the top, and select the Dropbox option, then click OK at the bottom.

Allow app

Method 3. Use the App Troubleshooter

If you have downloaded Dropbox from the Microsoft Store, you can use the App Troubleshooter utility to fix the Dropbox badge missing.

Step 1. Similarly, open Settings on your computer and click Update & Security.

Step 2. Click Troubleshoot in the left column, and select Windows Store Apps in the right pane.

Troubleshoot Windows Store Apps

Step 3. Then repair the issue according to the hints and suggestions are given.

Bonus tip: switch to other cloud storage services

If none of the above methods can repair the Dropbox badge disappeared, then the problem may be caused by more complicated reasons, and it may take more time and money to continue fixing. A better way is to switch to other cloud storage services for use.

In addition to Dropbox, there are still many excellent cloud drives on the market that can store data. Windows users can use OneDrive, as Microsoft's online storage service, which can store any type of files and integrates with Office 365. Google Drive is also a good choice. As one of the most popular cloud storage services, it runs stably and provides excellent sharing functions.

Cloud Backup Services

Transfer Dropbox files to other cloud drives

If you decide to give up using Dropbox, there may be a lot of important data stored in it. If you don’t fix Dropbox, how can you continue to access and own the data? You can use third-party software to move files between cloud storage so that you can access files that were once stored in Dropbox in another service.

I recommend you to use the free professional cloud backup tool - CBackupper, which provides cloud to cloud backup services with flexible backup settings. With CBackupper, you can easily back up files between clouds. It supports cloud storage services such as Google Drive, OneDrive, and Dropbox as backup destinations, so you can manage your cloud in one place.

Step 1. Enter CBackupper’s homepage, create an account freely and sign in.

Sign Up

Step 2. Click the Clouds tab, then click Add Clouds, authorize your clouds (Dropbox and any other cloud drive) and click OK.

Add Dropbox

Step 3. Click the Tasks tab, then click Create Task.

Create Task

Step 4. Click the Add Source button to add Dropbox as a backup source, and then click the Add Destination button to add another cloud drive as a backup destination.

Add Source and Destination

Step 5. Click Start Backup to move the files of Dropbox to another cloud drive.

Transfer Dropbox To Google Drive

In the end

To solve the problem of Dropbox badge not showing, you can try the above methods in your situation. In addition, if you want to switch to other cloud drives, you may wish to use CBackupper to move files from Dropbox to another cloud drive.