By Kelsey / Last Updated September 7, 2020

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Photos uploaded with Backup and Sync not appearing in Google Photos!

“I used Backup and Sync on my PC to back up my phone's pictures to Google Photos. After weeks, they still do not appear when I visit photos.google.com. The photos do, however, show up in my Drive>Computers>USB and External Devices> Galaxy Note 4. How can I fix this?”

Backup and Sync photos not showing in Google Photos

Do you know where the photos synced on Google are? Generally, you can follow the steps below to see your synced photos after the automatic sync between Google Drive and Google Photos is terminated:

Open the Google Photos app and log in to your Google account.

  • If you are using an iPhone or iPad, in the upper right corner, click the Google Account profile picture to view.

  • If you are using an Android system, in the upper right corner, click the Google Account profile picture, and if your profile picture is not added, click the place holder letter.

But sometimes, users find that Google Backup and Sync photos not showing in Google Photos. This troubles many Google users, which makes them feel at a loss when they need photos, this article will show you how to repair backed up Google Photos not showing up.

Why Google Backup and Sync photos not showing in Google Photos?

Since the automatic synchronization function of Google Photos and Google Drive does not exist anymore, many users choose to use the Google Backup and Sync applications of Windows and macOS to back up photos to Google Photos. However, many users find that Google Backup and Sync photos not appearing in Google Photos, so what caused this problem?

  • The file does not meet the requirements of Google Photos.

  • Google Photos has not been updated to the latest version.

  • Data and cache accumulation in the Google Photos application.

  • You may have clicked “Free up space” in Google Photos.

  • Temporary technical problems may be caused by use-side network problems or bugs from Google Photos.

How to fix Google Photos not showing up?

Google Photos will be affected by some reasons and Google Backup and Sync photos will not showing up. The following shows you several effective methods to fix this problem. Follow the specific steps.

Method 1. Check archive

If you accidentally clicked "Free up space" in Google Photos after backing up your photos, you may mistakenly think that Google Photos lost photos. In fact, you can still find them in Google Photos.

  • Navigate to Google Photos in your device.

  • Click the menu, and then click Archive.

  • Select a photo or multiple photos, and then click Select.

  • Click More (three-dot icon), then click Unarchive.

Method 2. Reset Google Photos application data

Try to reset Google Photos data on your device.

  • Navigate to Settings, click Apps or Applications, then select Photos, Storage, and Clear Data in order.

  • Return to Photos and wait until “getting photos” finishes.

  • This forces the app to reload all the photo placeholders and it should then present all the photos which are online.

  • Don't forget that “old” may mean the photos are way down the main Photos page.

Method 3. Restart the device and configure your Google account

  • Sign out of Google account in Google Photos on your device.

  • Turn off the device in accordance with normal procedures and then turn the device back on after a while.

  • Or you can choose to uninstall Google Photos first, then download and install the latest version of Google Photos.

  • Navigate to Google Photos, enter your Google account and log in again.

Method 4. Contact with Google support team

If you still haven't solved your problem after trying the above methods, you can choose to contact Google support team, they can usually help you when they understand your situation.

Google Contact Us

  • You can choose any of the three options to get in touch with Google support - Request call-back, Request chat or Email support.

Choose a Contact Method

Two photo backup alternatives to Google Photos

Google Photos may not work properly for various reasons, or you may lose your album, finding the cause of the problem and fixing the error will cost you time and even money. You may need an alternative to Google Photos to manage your photos.

Shoebox: desktop apps and unlimited backups

Shoebox has a big advantage over Google Photos in the form of desktop applications. You can download and install the application to automatically upload and synchronize pictures from computers and mobile phones, which is very easy to use on mobile devices and desktop computers.

Shoebox

Pros: Shoebox offers unlimited space, end-to-end encryption, and a free account. It backs up photos automatically, you can access these photos on all synchronized devices. Sharing options allow your family and friends to view photos.

Cons: Shoebox only stores pictures smaller than 10.6 megapixels, and the video is limited to 3 minutes. In order to upload files of any size or length freely, you must invest in the Pro version of Shoebox.

Available On: Android, iOS, Windows, and macOS.

Slidebox: organize albums with Tinder-like efficiency

Slidebox aims to help users clean up their photo library by swiping to delete unwanted photos and use other tools to organize photos into albums more easily. The idea of Slidebox is to let you quickly browse many images and make decisions immediately in an efficient organization.

Slidebox

Pros: Organize your gallery photos with quick gestures, and album category management. When you have hundreds of photos and need to organize and classify, Slidebox is the best choice.

Cons: Slidebox requires a lot of manual work.

Available On: Android and iOS.

Manage Google Drive storage for more space to backup photos

Google Drive provides 15GB of free space for users, but this space will be exhausted in the near future for users with large photo backup needs. Therefore, more space must be obtained. In addition to paying for additional space, I strongly recommend that you use CBackupper, which can help you merge multiple cloud storage into a large backup space.

Learn how it works in the next section.

Step 1. Navigate to CBackupper’s homepage and click Sign Up (if you have an account, please sign in directly).

CBackupper main page

Step 2. Authorize your Google Drive account to CBackupper for backup, you can also add OneDrive, Dropbox, and other cloud drives.

add Google Drive

Repeat this operation until all Google Drive accounts and even other cloud drives are added. All cloud drive will be listed under "My Clouds" and you will see the total backup space in the lower-left corner.

CBackupper can also help you quickly and directly back up files on Google Drive to other cloud drives and does not use the computer as a transfer agent, so it will not occupy the computer's memory and network resources. Even if you lose your photos in Google Drive, you have a backup file on other clouds.

Step 3. Click Tasks as shown, then click Create Task.

Create Task

Step 4. Click Add Source to add Google Drive as a transfer source, and then click Add Destination to add another cloud drive as a backup destination.

Add Source And Destination

Note: You can use "file filter" in the settings to filter some files you need to back up.

File Filter

Step 5. Click Start Backup to execute a task.

Final Words

To solve the problem of Google Backup and Sync photos not showing in Google Photos, I have mentioned various effective and simple remedies. However, various problems will inevitably occur during the use of the Google Photos. You can use some other software to backup and manage your photos. Now it is up to you to choose which method is best for you to help you.