By Kelsey / Last Updated December 30, 2020

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My Amazon Prime video is not playing!

“I have a Samsung Smart TV. Lately, my Amazon Prime Video app has stopped working. I either get a perpetual loading symbol followed by an ‘Insufficient bandwidth’ message or if I click a series I've been watching, it does not respond and will not play. I don’t know what to do. Can someone tell me how to solve Amazon Prime video not working on TV?”

Why is my Amazon Prime video not working?

Amazon Prime Video, also known as Amazon Instant Video, is a free streaming service offered by Amazon Prime that allows users to watch videos. Apps for Smart TV, iPhone, iPad, Android, Apple TV, etc. are available.

With its widespread use, many users reported that Amazon Prime not working on TV when they played the video screen. Amazon Prime video not working properly may due to a device failure, a server failure, an unstable network connection, or a software failure, etc. If you receive an error code, you can simply determine the type of Amazon Prime failure.

Video or Playback Errors:

1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003

Video or Application Unavailable Errors:

5505 or 1055

Payment and Order Errors:

2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 7035

PIN Errors:

5014, 5016

How to fix Amazon Prime video cannot work?

Whether you receive an error code or not, you can try the 9 effective solutions provided in this article when Amazon Prime video not playing properly.

Fix 1. Make sure your Prime account is valid

Once you've canceled your Amazon Prime account or didn't pay your bills, you won't be able to access Prime Video, and you'll need to make sure your Prime Video account is valid and reputable.

Go to the Amazon Prime Video Accounts & Settings page, log in to your account, and confirm that the account is paid and active.

Prime Video Account And Settings

Fix 2. Make sure your Internet connection is stable

Prime video works smoothly when the network is good, check that your device is connected to the Internet. If you are sure yes, restart or reset your Internet router, which will reconnect to the network.

Fix 3. Restart the app or device

  • On Android: Go to Settings > Application Manager > Prime Video> UNINSTALL. Then go to the Google Play Store to reinstall the application and log in.

Uninstall Prime Video On Android

  • On iOS: Find the Prime Video icon, and then long-press it. Tap the Delete icon (X) and wait for the app to be uninstalled. Then reinstall from the App Store and log in to Prime Video.

If you have reduced the problem to a specific device, you will need to restart the device.

Uninstall Prime Video App

Fix 4. Clear the app data

If the application accumulates too much data, then cleaning can often solve most of the Amazon prime video problems, including Amazon video not working.

  • On TV: With your TV remote control, go to Settings > Applications > Manage Installed Applications > Prime Video. Then click Force Stop > Clear data.

Clear Amazon Video Data On Tv

  • On Android: Open Settings > Apps/Application Manager > Prime Video on the device. Tap CLEAR DATA and CLEAR CACHE > OK. Then try to stream the Prime video again to check if the problem is fixed.

Clear Prime Video Data On Android

Fix 5. Turn off the Do Not Track setting

If you enable the Do Not Track setting in your web browser, you will not be able to stream Prime Video through your web browser.

Go to the Chrome browser, click the menu icon, select Settings > Privacy and security> Cookies and other site data, and turn off Do Not Track.

Unable Do Not Track Setting

Fix 6. Try switching browsers

If you use the current browser and receive an error code such as 7031, you can try to switch to another browser. Safari or Firefox are both good choices. And you need to make sure you update to the latest version when using the browser.

Fix 7. Update TV

Sometimes, the company that makes the TV will update the application or the overall software to add new features and be compatible with Amazon's updates.

Usually, go to Settings > Support to check if the TV needs to be updated.

Update Smart Tv

Fix 8. Pause other Internet activity

If your Internet connection is occupied by other data, it may affect the necessary bandwidth of Prime Video. You'd better stop any other Internet activity and try Prime Video again.

In addition, Prime Video does not always work perfectly with VPNs. You need to turn off all unnecessary network tools such as VPN to ensure that they will not slow down the network connection.

Fix 9. Check your HDMI cable

If the device you are using is not compatible with the HDMI cable or the HDMI cable is not new enough, then Amazon Video will not work on the TV.

If you want to watch high-definition content, the cable rating should be at least HDMI 1.4, if you want to use the full 4K format, you need to work with HDMI 2.2. If your cable is outdated, please buy a new one.

Final words: Get Amazon Prime video working again

The above are the main reasons why the “Amazon Prime video not working” happened and 9 effective solutions. The simplest fix is to restart the program or device, check the network connection, check the account connection, and clear the app data. If there are still problems with Amazon Prive video playback after trying these methods, please follow the steps of other methods given in the article.