By Nicky / Last Updated September 22, 2020

FREE

CBackupper - Easy Online Cloud Backup Solution

  • Combine free space of all clouds, get unlimited cloud backup space for free.
  • Fully use idle space to save crucial data with professional backup methods.
  • Cloud to cloud backup, keep all cloud data safe.
  • Never store user data, safe and reliable.

Ready to safeguard your cloud data?

Free Sign Up

User Case: Amazon Cloud Drive Is Not Syncing!

“I have not been able to sync or download any files from Amazon Cloud Drive for 3 days. Every time when I manually sync one file or one folder, Amazon Cloud Drive will think for a few minutes, and then said “failed to sync”, with no other explanation. Any idea how to fix it or when it will be fixed? Thanks for your kindly reply in advance.”

Amazon Cloud Drive Sync Issue

Amazon Cloud Drive

Amazon Cloud Drive (now called Amazon Drive) is a cloud storage application managed by Amazon. Now, it has been one of the best deals among cloud storage services around the world for its advanced features including secure cloud storage, file backup, file sharing, and Photo printing.

With an Amazon account, the files and folders can be transferred and managed from multiple devices including web browsers, desktop applications, mobiles, and tablets. And Amazon offers generous storage plans for users. Amazon Prime members get unlimited storage for images, and non-members can pay just $11.99 per year for the same privilege.

To backup PC files to Amazon Cloud Drive, you can upload your files through the Amazon Cloud website (file size limit is 2GB) or download the desktop app to backup and sync your local files. The newest desktop uploader that Amazon provided is Amazon Photos. However, as mentioned in the case, users of Amazon find that Amazon Photos is not syncing sometimes.

6 Effective Methods to Fix “Amazon Cloud Drive Not Syncing” Issue

If you are facing the “Amazon Cloud Drive not syncing” now, you can take it easy and read on. The contents below will introduce some common and effective methods to help you solve the Amazon Drive sync stuck errors.

Method 1. Confirm the Network Connection

Sometimes, Amazon Cloud Drive stops working has nothing to do with the program itself, but because your network connection is bad. Therefore, the first thing you should do is to check if there is a stable and powerful network connected to your device.

Method 2. Restart Amazon Cloud Drive application

Like any other application, Amazon Cloud Drive application also may get stuck on your computer unexpectedly. You can simply exit the Amazon Cloud Drive desktop app from your system and run it again. If you can’t see the icon in the system bar, you can open Task Manager to see if it is running, responding, or has frozen up. Then, manually force quit and start it again to see if it can work normally.

Amazon Cloud Drive in Task Manager

Method 3. Update or Reinstall the Application

The version issue also may affect the normal running of the program. If the version of the application is too old or there is a bug or vulnerability in the version you are currently using, chances are that you may need to update or reinstall the application.

1. Search for and open Control Panel from the Start menu and go to Uninstall a program.

Uninstall Device

2. Then, find Amazon Cloud Drive application here and right-click to select the Uninstall option here.

3. Download the latest version of the Amazon Cloud Drive application and install it.

Method 4. Check Amazon Cloud Drive Storage Space

Amazon provides 5GB of free storage only. Insufficient storage space also may be the factor to “Amazon Cloud not syncing” issues. So, you can check the available storage space in the Amazon cloud and make sure it is enough to store all the files you are syncing. If the space is insufficient, you can upgrade your account or delete files that you don't need to make room to resolve the syncing problem.

Amazon Drive Storage Space

Method 5. Check Windows Firewall and Antivirus Software

Windows Firewall and antivirus programs like Windows Defender, Norton, AVG, etc. may regard the Amazon Cloud Drive application as a dangerous software and prevent it from running. So, you need to turn off or remove the Windows firewall and other antivirus programs to let Amazon Cloud Drive application works smoothly.

To configure Windows Firewall:

1. Go to Start > Settings > Update & Security > Windows Defender > Open Windows Defender Security Center > Firewall & network protection > Allow an app through firewall.

Allow An App Through Firewall

2. In the pop-up dialog, click Change settings, scroll down the list of apps, find Amazon Cloud Drive and check the boxes of Private and Public. Then, click OK to save the change.

Method 6. Check for Windows Updates

According to the trial of some users, we find the upgrading of Windows can resolve the sync issue sometimes. If the methods above still cannot solve your problem, you can check if the Windows is up to date. If not, update it. To do so, search for “check for updates” on the Windows search bar and open Windows Update. It will show the status whether updated or not.

Windows Update

Bonus tips about Amazon Cloud Drive sync issue

Tip 1. Use Amazon Cloud Drive on Web Instead

If the Amazon Cloud Drive is not syncing and you can’t fix it successfully or you need to upload files in a hurry, you can go to the Amazon Cloud Drive website and upload the files manually. Since you need to select and upload files one by one, it can’t replace the desktop sync app completely and permanently.

1. Go to the website of Amazon Cloud Drive and sign in your account.

2. Click the Upload button at the upper left corner to upload your local files.

Amazon Drive Upload

Tip 2. Switch to Other Cloud Storage with Stable Sync App

Besides Amazon Cloud Drive, there are many other cloud storages that offer stable and powerful sync app as well as generous storage space. Therefore, if the sync issues of Amazon Cloud Drive make you feel upset, you can turn to another cloud storage directly.

cloud Drives

By the way, if you decided to switch to OneDrive, Google Drive, or Dropbox, you are recommended to use a free cloud manager called CBackupper to combine cloud storage of multiple accounts, owning to one cloud or different brands of clouds. In this way, you can enjoy more free storage and protect more data online.

CBackupper

Conclusion

That’s all about how to solve the “Amazon Cloud Drive not syncing” issue. You can try the methods offered above one by one until your problem get solved successfully. If you can’t fix it or you don’t want to waste your time, you can also go to use the web app or other cloud storage instead.